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Avaya Workforce Engagement Support Certified Sample Questions:

1. A technician is preparing for an upgrade from Workforce Optimization (WFO) Vll to Avaya Workforce Engagement R20.X .Which upgrade path must be used?

A) Side-by side upgrade to R20.x in Windows 2016
B) Two step upgrade process, to V15.1 first, then to R20.x
C) In-place upgrade to R20.x in Windows 2012 R2 (grey kit)
D) Side-by side or hardware reuse migration to R20.x

2. Which account is used by the Avaya Workforce Engagement system to run the reporting service?

A) SA
B) Local System
C) DMSA
D) MSA

3. Which log covers the Central Application Database server installation in Avaya Workforce Engagement?

A) \logs\centralDWH\Summary
B) \logs\centralContact\Summary
C) \logs\centralApp\Summary
D) \logs\CommonDB\Summary

4. The customer decided to have the Avaya Delivery Dedicated integration with Multiple Device Registration

A) Each recording target requires a dedicated softphone
B) Only two observers can be present on the same call
C) It provides the same benefits of Avaya Delivery Dedicated Integration Service Observe
D) In this scenario, which three statements about Multiple Registration are true? (Choose three)
E) It allows a dual recording solution
F) There is not dedicated softphone allocated for recording

5. Which statement about Central Archive is true?

A) It archives 100% of recordings (Compliance).
B) It pulls and archives specified recordings from a local recorder only.
C) The archive role resides on the recorder.
D) It uses campaigns (rules) to determine which recordings to archive.

Solutions: