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Avaya Aura® Contact Center Solution Design Sample Questions:

1. The CEO of a service company wants context rich information that Is Important for better customer experience.
Which development platform allows customers to add new capabilities to their solution?

A) Avaya Breeze™
B) Avaya Applications Platform
C) Avaya Performance Applications Platform
D) Avaya Experience Portal Platform

2. Licenses are needed to allow service for a SIP enabled Contact Center. In which two locations can the license information located? (Choose two.)

A) Standby License Manager
B) Remote license file
C) Local WebLM license file
D) Remote WebLM server

3. A customer Intends to connect two SIP enabled AACC on one Avaya Aura® UC Platform. Which capability is supported In this scenario?

A) Microsoft Lync Integration
B) Avaya Presence Service
C) AACC High Availability
D) Email and Web Communication

4. Avaya One Source has orderable quotes for the Greenfield customer and existing customer.
How can a quote from Avaya One Source -Order center be placed as an order?

A) By using Create Upload Order SSR
B) By using Create Proposal SSR
C) By using Sales Force Updates
D) By using Create Order

5. Contact Center Multimedia supports a powerful Email Handler.
Which two sub-types of Email attachment files are supported? (Choose two.)

A) Short Message Service
B) Voice Mail
C) Web Communication
D) Instant Messaging

Solutions: