Avaya 74970X Q&A - in .pdf
- Exam Code: 74970X
- Exam Name: Avaya Oceana® Solution Support Exam
- Updated: Sep 14, 2026
- Q & A: 68 Questions and Answers
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- Exam Code: 74970X
- Exam Name: Avaya Oceana® Solution Support Exam
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- Updated: Sep 14, 2026
- Q & A: 68 Questions and Answers
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Avaya 74970X Q&A - Testing Engine
- Exam Code: 74970X
- Exam Name: Avaya Oceana® Solution Support Exam
- Updated: Sep 14, 2026
- Q & A: 68 Questions and Answers
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Avaya 74970X Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Oceana® Solution Support Exam |
| Exam Number: | 74970X |
| Exam Format: | Multiple Choice |
| Certificate Validity Period: | 2 years |
| Exam Price: | $125 USD |
| Available Languages: | English |
| Exam Duration: | 90 minutes |
| Real Exam Qty: | 60-68 |
| Passing Score: | 70% |
| Recommended Training: | Avaya Oceana Solution Support Training |
| Exam Registration: | Avaya Learning Pearson VUE |
| Sample Questions: |  |
| Exam Way: | Online proctored or onsite at Pearson VUE test centers |
| Pre Condition: | Recommended: Hands-on experience with Avaya Oceana, familiarity with Avaya Aura components; no mandatory prerequisite exam |
| Official Syllabus URL: | https://www.avaya-learning.com/ |
Avaya 74970X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Channel and Workspace Troubleshooting | 25% | - Oceana IX Workspaces and agent tools - Voice, Email, Webchat, SMS channels - End-to-end tracing and resolution |
| Troubleshooting Avaya Oceana Core | 30% | - Breeze, ACM, AAEP and licensing issues - Log analysis and tracing tools - Monitor Portal and diagnostics |
| Maintenance and Administration | 15% | - Health checks and routine operations - Backup and restore procedures - Omnichannel DataStore management |
| Avaya Oceana Solution Overview | 20% | - System interfaces and workflows - Architecture and core components - Interoperability with Avaya Aura |
| Integration and Best Practices | 10% | - Support methodologies - Known issues and resolution guidelines |
The 74970X Exam and Our Materials: Full Details
You do not need to buy review material twice. If you fail the corresponding exam within 60 days of purchase, send us a scanned copy of your enrollment slip and your official Score Report PDF within two days of the exam date, and we will process a full refund within seven days of verification. Exclusions: exams taken within three days of purchase, candidate names that do not match the payer, and free or expired products. If you would rather switch tracks, we will exchange your product for two others of equal value at no cost.
The Avaya Oceana® Solution Support blueprint centers on these domains:
- Integration and Best Practices (10%)
- Avaya Oceana Solution Overview (20%)
- Channel and Workspace Troubleshooting (25%)
Additional domains complete the official outline, and our bank covers every one.
Registration goes through the official channels below:
Pick a test center or online session that fits your calendar, and book early for the widest choice of dates.
By daily checking and automatic delivery. Our Avaya experts check for updates every day, and whenever the 74970X bank is revised, the system sends the latest version to you automatically — free for 365 days from purchase. The bank stays closely linked to the actual exam content, with expert-verified answers throughout. Choose among three formats: a printable PDF for easy notes, a Windows PC test engine that simulates the real exam environment, and an online engine that runs on any device and works offline after the first download. A free demo lets you experience all of it before buying.
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Currently, the 74970X exam's passing score is 70% and the registration fee is $125 USD. These figures belong to Avaya and can be revised, so confirm them on the official site before scheduling.
Avaya states the following prerequisites for the Avaya Oceana® Solution Support: Recommended: Hands-on experience with Avaya Oceana, familiarity with Avaya Aura components; no mandatory prerequisite exam.
For the authoritative details, see the official certification page.
Avaya recommends these official training resources:
Pair the course that fits your background with consistent question practice for the best results.
According to the latest exam information, the 74970X exam contains 60-68 questions and lasts 90 minutes minutes. Simulating those conditions at home with the PC test engine is excellent preparation for the real environment.
Avaya Oceana® Solution Support Sample Questions:
An administrator logs in to ED admin console to check the current interactions status and finds an ED instance with Event Type "ROUTE_CONTACT_SMS".
How is the event type mapped to the SMS channel In Avaya Oceana?
- A. The Event Type is mapped to the workflow name, which is configured in SMS Configuration through the Omni channel administration utility.
- B. The Event Type is mapped to the tag, which is configured in SMS Configuration through the Omni channel administration utility.
- C. The Event Type is mapped to the route point, which is configured in SMS Configuration through the Omni channel administration utility.
- D. The Event Type Is mapped to the SMS snap in name, which is configured in SMS Configuration through the Omni channel administration utility.
Correct Answer: B 🗳️
A customer is troubleshooting the integration between AES and Avaya Oceana Call Server Connector. During the integration the customer finds the following message while checking the AES DMCC log files:
cd /var/log/avaya/aes/dmcc-trace.log hr-oceanal-aes DmccMain[24600] - 06:00 2017 275 1 com.avaya.aes [ : StartApplicationSTE: com.avaya.sessionsvc.SessionServiceImp] WARNING - Authentication failed : clientID=XML Encrypted: 192.168.1.100:25067, user=csc After reviewing the error message, which action will fix the customer's problem?
- A. Match the correct CSC user password In AES and CSC service.
- B. Redeploy CSC Service and reboot Oceana Cluster 1.
- C. Reboot the AES server and re deploy CSC service.
- D. Change the CSC user password in AES server and reboot AES.
Correct Answer: A 🗳️
A customer is running an Avaya Oceana solution and a technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana, It is not delivered to the available agents. During the isolation the engineer finds that the ED Work Flow Instance is not created inside Engagement Designer.
What should be analyzed from Avaya Oceana to check the incoming calls to Avaya Oceana from the Avaya Aura stack?
- A. UCM-PU
- B. UCMDataCollector
- C. CallServerConnector
- D. UCMServices
Correct Answer: C 🗳️
After the new Implementation has been performed by the Avaya Business Partner, a customer is trying to login.
While the agent is trying to login, the engineer finds the following error messages:
- A. cd /var/log/Avaya/dcm/pu/UnifiedAgentControllet and tail -f ua-bpm-pu-1.log
- B. cd /var/log/Avaya/dcm/pu/UnifiedAgentController and tail -f ua-ucm pu-1.log
- C. cd /var/log/Avaya/dcm/pu/AuthorizationService/ and tall -fAuthorlzationService.log
- D. cd /var/log/Avaya/services/AuthorizationService/ and tail -f AuthorizatlonService.log
Correct Answer: B 🗳️
A customer is monitoring the Work Assignment (WA) PU log files to troubleshoot an Issue with the Avaya Oceana Agent Workspaces and receive the following log messages:
Log File : wa-wae-pu-*.log
09-20 11:41:29,855 [wa-engine-thread] INFO WaeEventMapper - [.2.0.0.480_1]
[M:processInboundEvent (ResourceStateEvent)] [T:].
Resource state change for ResourceStateEvent [triggeringWorkId=00002000521474393284, state=NOT_READY,nativeResourceId=6006800,sourceId=e_CM_1,CHANNEL=vOICE,ACCOUNT iD=6006800,WorkLimit=1,activeWorkCount=0] successfully processed What is the current status of the Agent Workspaces?
- A. BUSY
- B. NOT_READY
- C. CONNECTED
- D. READY
Correct Answer: B 🗳️
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