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SAP C-C4C14-1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. You are setting up the connection between SAP JAM and SAP Cloud for Customer. Where do you enable this integration?

A) In integration under the Business Configuration work center
B) In General Settings under the Administrator work center
C) In Service and Social General Settings under the Administrator work center
D) In Fine-Tuning under the Business Configuration work center

2. To which of the following entities must you assign the phone call work center view to access the live activity pane for computer telephony integration (CTI)?
Note: There are 2 correct answers to this question.
Note: There are 2 correct answers to this question.

A) Organizational unit
B) Business user
C) Employee
D) Business role

3. Where do you set up a custom report to appear in the SAP Cloud for Customer insight app?

A) Adaptation mode
B) Analysis work center
C) Home page
D) Business Analytics work center

4. Which of the following object can be created in SAP ERP when a work ticket from SAP Cloud for Customer is released to SAP ERP?
Note: There are 3 correct answers to this question.

A) Purchase order
B) Good issue
C) Billing request
D) Service order
E) Internal order

5. When a user creates service ticket, what product type is supported for determining the warranty?

A) Registered product
B) Entitlement product
C) List product
D) Individual product

Solutions: