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BBPSD CSFX Exam Syllabus Topics:

BBPSD Customer Service Sample Questions:

Question 1

Customer information should be collected by a shop:

A. When the customer makes his first purchase.
B. If a customer appears to be one who will return to the shop.
C. Once you are aware that the customer is a regular shopper.
D. The first time the customer comes into the shop.

Question 2

In order to improve the overall customer experience it is important to get:

A. Sales figures.
B. None of the above.
C. Sales projections.
D. Customer feedback.

Question 3

Frequent interruptions:

A. Help when working with colleagues.
B. Can help you to make the most of your time.
C. Are a common time wasting activity.
D. Help to get a lot of things done at once.

Question 4

If a business prided itself on the quality of its service to customers as being the best in the market then this could be its:

A. BPS.
B. PRI.
C. CSP.
D. USP.

Question 5

A common barrier to communicating with customers are the:

A. Lack of shop assistants.
B. Use of emails.
C. Busy lives we lead.
D. Attitudes and assumptions that we make.

Solutions: