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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. You want each group to have a place where they can upload, organize, and share documents and files. Which setting would you click to configure this behavior?

A) Workspaces
B) People
C) Queues
D) Groups

2. You must work closely with before completing configurations for external SIP trunks.

A) Your carrier
B) Genesys
C) Your designated contact
D) The Resource Center

3. What are two methods for creating a conference call in Genesys Cloud?

A) Have all attendees call you. When all calls are active, click the Start Conference button.
B) With multiple active calls, click and drag an unselected call onto the previously selected call details.
C) Click the Calls icon, expand the Dialpad, then enter the names or phone numbers of the attendees in the search area and click Start Conference.
D) Click the Conference button in Genesys Cloud's directory then enter the names or phone numbers of the attendees

4. Choose the types of available Phone Trunks in Genesys Cloud. (Choose two.)

A) SIP
B) WebRTC
C) Gateway
D) Outbound Proxy

5. You must define the phone configuration in Genesys Cloud to associate with a physical phone. What binds the phone's settings in Genesys Cloud to a physical phone?

A) The Base Settings
B) The phone name
C) The phone model
D) The Hardware ID (MAC address)

Solutions: