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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. In a multi-site AICC deployment with active-active data centers, which database replication method provides the lowest Recovery Point Objective (RPO) by synchronously writing transactions to both locations?

A) Scheduled backup restoration
B) Synchronous mirroring
C) Snapshot replication
D) Asynchronous log shipping

2. What is the key difference between "synchronous" and "asynchronous" communication channels in AICC?

A) There is no significant difference.
B) Synchronous (e.g., voice, video) requires parties to be present simultaneously; asynchronous (e.g., email, SMS) does not.
C) Synchronous channels are faster than asynchronous channels.
D) Asynchronous channels are only for internal use.

3. In a contact center using AICC, which metric, when correlated with First Call Resolution (FCR), provides the strongest indicator of long-term customer satisfaction?

A) Number of calls per agent
B) Customer Satisfaction (CSAT) score
C) Average Handle Time (AHT)
D) Agent occupancy rate

4. For a high-volume contact center, which reporting metric, when analyzed over time, is the most critical indicator of whether the AICC solution is correctly sized for the agent workforce?

A) First Call Resolution (FCR)
B) Average Speed of Answer (ASA)
C) Agent Occupancy Rate
D) Number of interactions per day

5. What is the purpose of a "keepalive" mechanism in the SIP protocol between the AICC system and a SIP trunk provider?

A) To transfer call control signals.
B) To maintain NAT traversal and detect connection failure quickly.
C) To ensure the audio quality remains high.
D) To synchronize the clocks between the two systems.

Solutions: