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Salesforce Certified Nonprofit Cloud Consultant (NPC) Sample Questions:

1. A nonprofit organization wants to implement donor levels. The organization wants to see at-a-glance identifiers that show how often a donor donates and how much they have donated. What should the organization do in Nonprofit Cloud?

A) Create custom donor level fields on the Contact Profile object. Add the scoring fields to a Related Record Detail Display for the Contact Profile object.
B) Configure a Record Alert FlexCard with the values for donor levels. Add the Record Alert component to the Person Account layouts.
C) Configure Recency, Frequency, and Monetary Value (RFM) Scoring. Add the scoring fields to a Related Record Detail Display for the Donor Gift Summary object.

2. A nonprofit organization is using Care Plans in Nonprofit Cloud to manage interactions with clients. The organization has standard Care Plan Templates set up but must often add additional elements to a Care Plan based on a client's specific needs. What can be manually added directly to a Care Plan?

A) Document Checklists and Document Templates
B) Programs and Program Enrollments
C) Goal Assignments and Benefit Assignments

3. A user at a nonprofit is trying to run a mailing list report on a campaign using the NPSP Household Mailing List button. They receive an error saying, "the data you are trying to access is unavailable." The button works as expected for the system administrator. What should the consultant advise to troubleshoot the issue?

A) Check if the Campaign ID filter in the Campaign Household Mailing List report is unlocked.
B) Check if the user has the View Reports in Public Folders system permission.
C) Check if the user has access to the Apex Class for Manage Households.
D) Check if the user has access to Households via Role hierarchy.

4. A nonprofit organization wants Major Gift Officers to use a standardized set of tasks when soliciting a large donation. The Major Gift officers must be able to add tasks as needed. Which Nonprofit Cloud feature should the organization use?

A) Actionable Relationship Center (ARC)
B) Action Plans
C) Actionable Segmentation

5. A nonprofit organization has a successful company match donation process. The development team wants to attribute the grouped check to the company, but also ensure that individual donors are credited for their individual match. How should the organization accomplish this goal in Nonprofit Cloud?

A) Record the company as the donor on the Gift Transaction of the grouped check. Create a Gift Soft Credit for each individual donor and their respective amounts.
B) Record the company as the donor on the Gift Transaction of the grouped check. Create a Gift Designation for each individual donor and their respective amounts.
C) Record the individual as the donor on the Gift Transactions for their respective amount of the grouped check. Create a Gift Soft Credit for the company on each of those gifts.

Solutions: