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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: PMO Operations and Delivery | 22% | - Overseeing service delivery and escalations - Implementing capacity planning - Managing PMO Resources |
| Topic 2: PMO Strategic Elements | 18% | - Defining vision, mission, and strategic objectives - Architecting PMO Strategy - Aligning PMO capabilities with business goals |
| Topic 3: PMO Fundamentals and Governance | 20% | - Defining roles, responsibilities, and authority - Understanding PMO types and structures - Establishing governance frameworks - Aligning PMO with organizational strategy |
| Topic 4: PMO Enhancement and Effectiveness | 18% | - Optimizing PMO Service Performance - Developing KPIs and performance metrics - Driving organizational maturity |
| Topic 5: PMO Functions and Services | 22% | - Defining and managing PMO services - Standardizing processes and methodologies - Providing support and training |
1. A PMO professional has been assigned to create a skills matrix to ensure effective PMO resource allocation.
What action should the PMO professional take to complete this task?
A) Map PMO team members ' skills and abilities against the established competency framework.
B) Collaborate with the PMO team to gather input to develop the skills matrix based on their insights.
C) Consult the latest industry practices and benchmarking reports to guide the skills matrix development.
D) Discuss with talent recruiters and industry experts to shape the skills matrix through their recommendations.
2. A newly appointed PMO professional for a startup specializing in mobile analytics has been tasked with establishing a PMO to streamline project management processes and ensure successful delivery.
Which step should the PMO professional prioritize to gain approval from the CEO to sponsor the initiative?
A) Implement PMO processes immediately to demonstrate the potential benefits and get buy-in.
B) Analyze potential risks and mitigation strategies associated with the PMO functions and services.
C) Draft a project charter to outline the benefits and objectives of the PMO and have it approved by the sponsor.
D) Work with the CEO to identify and understand the needs and goals of the company ' s potential PMO customers.
3. A PMO professional is acting as the PMO leader temporarily in a well-established and mature PMO unit. In this role, a PMO professional receives an escalation from the portfolio manager that a new business stakeholder ' s activity is overlapping with key portfolio management functions.
What should the PMO professional do to resolve this issue?
A) Assess the conflict resolution portion of the compliance code of conduct.
B) Refer the portfolio manager to the approved project charter.
C) Review the adopted PMO charter with the portfolio manager and the new stakeholder.
D) Train the new business stakeholder on the organization ' s key values.
4. A PMO professional for an engineering company conducted an assessment to collect the benefits expectations of PMO stakeholders. With their input, several services have been defined.
What should the PMO professional do to maximize the chances of success in rolling out these services to PMO customers?
A) Apply a phased approach for rolling out the PMO service offerings with metrics to monitor the progress.
B) Develop detailed contingency plans for potential risks identified in later phases of the implementation.
C) Prioritize quick wins in the initial phases of the implementation to demonstrate early success.
D) Engage with PMO stakeholders to collect further input and get a deeper understanding of their requirements.
5. A mature enterprise PMO unit in a large, diversified holding is now supporting a new business unit as a result of an organizational transformation. The director of this unit expresses doubts on the value and benefits of PMO support during the annual budgeting process.
How should the PMO professional articulate the PMO ' s value and get buy-in from this stakeholder for the PMO services?
A) Ask existing PMO accounts to provide the director with short video testimonials highlighting how they like the PMO.
B) Understand the director ' s doubts and extend an invitation to present project case studies and PMO success stories.
C) Build the relationship from the bottom up by inviting middle management of the new business to an internal PMO event.
D) Involve the PMO sponsor in the next budgeting session to reinforce the PMO ' s position.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: B |
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