Microsoft 070-404 Q&A - in .pdf

  • 070-404 pdf
  • Exam Code: 070-404
  • Exam Name: TS: System Center Service Manager 2010, Configuring (available in 2010)
  • Updated: Jul 27, 2026
  • Q & A: 165 Questions and Answers
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  • Exam Code: 070-404
  • Exam Name: TS: System Center Service Manager 2010, Configuring (available in 2010)
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  • Updated: Jul 27, 2026
  • Q & A: 165 Questions and Answers
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  • Exam Code: 070-404
  • Exam Name: TS: System Center Service Manager 2010, Configuring (available in 2010)
  • Updated: Jul 27, 2026
  • Q & A: 165 Questions and Answers
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Microsoft 070-404 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Managing Configuration Management Database (CMDB)20%- Create and configure classes, relationships, and CI types
- Implement change and configuration management processes
- Populate and reconcile configuration items
- Configure CMDB synchronization and maintenance
Topic 2: Customizing and Maintaining Service Manager15%- Customize forms, views, and console appearance
- Backup, restore, and disaster recovery
- Deploy and manage management packs
- Monitor performance and troubleshoot issues
Topic 3: Installing System Center Service Manager 201020%- Verify system requirements and prerequisites
- Install management server and data warehouse server
- Install Self-Service Portal and web components
- Post-installation configuration and validation
Topic 4: Configuring Incident, Problem, and Change Management20%- Configure service level agreements (SLAs)
- Configure change management policies and approvals
- Define incident and problem management workflows
- Create templates, queues, and views
Topic 5: Configuring Service Manager Infrastructure25%- Configure connectors to Active Directory, SCOM, SCCM
- Configure database settings and data retention
- Configure management groups and security roles
- Configure notification channels and subscriptions

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