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Avaya 2M00001A Exam Syllabus Topics:

Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:

1. Which are three characteristics of the typical business with fewer than 2.000 Employees/30 to 250 Agents? (Select three.)

A) The business applies technology to address a business problem
B) IT is the buyer or strong influencer
C) The CEO/Owner is most likely the buyer
D) The business believes that contact center capabilities are essential
E) The business lacks technical knowledge

2. Identify the supervisor capacities for Avaya Contact Center Select with IP500V2-

A) 30
B) 100
C) 50

3. Scenario:
Avaya has set up a branch office in an emerging market in South Asia. The company engages a channel partner ('Partner* or "Channel Partner") who has contacts within the government to promote and sell its products and services in the above market. In connection with the above, the Partner pays two (2) government officials $250 each. The Partner takes the position that these payments were not made to secure any government business but rather to build relationships to position Avaya's business in the market.
Is the Partner potentially in breach of anti-bribery/anti-corruption laws andregulations and Avaya's Anti-Bribery/Anti-Corruption policy?

A) Yes, because anti-bribery/anti-corruption statutes and Avaya policy prohibit the O
improper influencing of a foreign public official to secure business from any source.
B) No, because the Partner didn't actually solicit any business for Avaya and the dollar value of the payment is relatively small.

4. Identify the supervisor capacities for Avaya Contact Center Select with IP Office Server Edition.

A) 30
B) 100
C) 50

5. Which are four business attributes where you should propose Avaya IP Office Contact Center to a business? (Select four.)

A) The business requires G14 language support
B) The business is social media aware, but not involved in interactions
C) The business makes IT driven decisions
D) The business is voice-centric with multichannel
E) The business is focused primarily on support

Solutions: