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Avaya 37820X Exam Syllabus Topics:

Avaya Midsize Solution Design Sample Questions:

1. A customer wants the helpful tool that Is available to create marketing surveys In Avaya Contact Center Select (ACCS).
Which component Is used to create surveys In ACCS?

A) Communication Control Toolkit
B) Proactive Outreach Manager
C) Orchestration Designer
D) Outbound Campaign Management Tool

2. A customer has an existing Business Communications Manager (BCM) with Avaya 1220 and 1230 IP Deskphones. The Account Manager wants to reuse the sets and minimize the cost of the quote.
Which statement about reusing existing sets from a BCM on an IP Office is true?

A) There will be some operational or feature differences.
B) The features supported on BCM are the same as the IP Office.
C) The existing sets will operate the same on the IP Office.
D) IP Office supports ail BCM sets.

3. Which two statements describe the competitive advantages of the Avaya Midsize Solution? (Choose two.)

A) It Is available in more deployment options than other major vendors.
B) It supports a broader range of endpoints types.
C) It delivers a lower total cost of ownership compared to all major vendors.
D) It focuses on the customer's IT relevant needs.

4. You are helping a customer learn about Avaya Contact Center Select (ACCS). They want to know about server requirements for an ACCS with Business Continuity.
Which two statements describe the server configurations for IP Office and ACC with Business Continuity?

A) IP Office and ACCS can be virtualized only using separate VMware host servers.
B) If the ACCS is using a hardware appliance the IP Office can be virtualized.
C) IP Office and ACCS can be virtualized only using the same VMware host server.
D) If the ACCS is using a hardware appliance the IP Office must be using a hardware appliance.

5. With the Avaya IX'" Workplace Client, what is required to provide point-to-point audio and video calls?

A) Two users with Avaya Equinox Meetings Online virtual meeting rooms
B) Two users with Avaya Equinox Conferencing host licences
C) Two users with Power User licences
D) One user with Office Worker licence, one user with Power User licence

Solutions: