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Apple 9L0-005 Exam Syllabus Topics:

Apple Desktop Service Certification Sample Questions:

1. The liquid cooling system inside a Power Mac G5 (June 2004) has failed, causing a coolant leak. According to Apple references, what should you do FIRST?

A) Let the computer run overnight to evaporate any spilled liquid.
B) Use a patch kit to re-seal the leak.
C) Drain and refill the liquid cooling system.
D) Unplug the computer immediately.

2. A customer states that he has never been able to burn DVD's with his Mac mini yet his friend has an identical- looking Mac mini that can burn DVD's. You have verified that the customer's Mac mini has a DVD / CD-RW Combo optical drive and is running the latest version of Mac OS X. The Mac mini has no other problems.
What is the probable cause of this issue?

A) The Mac mini optical drive is malfunctioning.
B) The Mac mini requires a firmware update.
C) The Combo drive is not capable of burning DVD's.
D) The Mac mini requires more RAM.

3. A customer needs to transfer data from her eMac for use on her Power Mac G5, but the eMac fails to finish starting up due to a video issue. Which of the following would most easily accomplish the data transfer?

A) Boot the eMac into Target Disk Mode and connect the eMac and Power Mac G5 with a FireWire cable.
B) Remove the hard drive from the eMac and install it into the Power Mac G5.
C) The eMac will need to be repaired before any data can be recovered from it.
D) Boot the eMac into Mac OS X Safe Mode and connect the eMac and Power Mac G5 with an Ethernet cable.

4. What is the function of the PMU in an Apple desktop computer?

A) The PMU controls all aspects of power flow.
B) The PMU controls the speed of the hard drive.
C) The PMU manages the amount of virtual memory used.
D) The PMU manages all communication with attached peripherals.

5. What is the first step to take if you have an iMac G5 that constantly ejects any CD / DVD that is inserted?

A) Replace the optical drive.
B) Disconnect all peripheral devices, especially the mouse.
C) Replace the optical drive cable.
D) Replace the logic board.

Solutions: