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Apple OS X Support Essentials 10.9 Sample Questions:

1. The OS X Mavericks installer can be downloaded from the Mac App Store for free.

A) How do you share printers with other users?
B) How can you identify duplicate fonts?
C) How does the OS X built-in firewall work?
D) How can you acquire the OS X Mavericks installer?

2. FileVault 2 protects the entire system volume and all its data by using strong XTS- AES 128 encryption. During system startup, a FileVault-enabled user must enter her password to decrypt the system volume.

A) How does FileVault 2 protect a user's data?
B) How does the Secure Empty Trash feature in Finder work?
C) How does the OS X built-in firewall work?
D) Where are application preferences stored?

3. What two methods can be used to create an external OS X Recovery disk?
(No Answer)

A) The OS X Recovery Disk Assistant can create a small OS X Recovery disk that lacks the OS X installation assets. An OS X Installation disk, which includes the full OS X installation assets, can be created by using the create install media command line tool found inside the Install OS X Mavericks application.
B) Any item downloaded using one of the built-in OS X applications will be marked for quarantine. Third-party applications may not mark downloaded items for quarantine.
C) The system version, build number, and hardware serial number are located in the About This Mac dialog or the login screen. The system version number defines the specific version of OS X currently installed. The system build number is an even more specific identifier used primarily by developers. Finally, the hardware serial number is a unique number used to identify your specific Mac.
D) The Font Book application shows a small dot next to the name of any font that has duplicate resources.

4. Code-signed items include a digital signature that the system canuse to verify the authenticityand integrity of the application or process and its resources.

A) What are account attributes?
B) What does OS X use bundles or packages for?
C) Which applications can manage document locking?
D) What are the advantages of code signing?

5. What's a network location? Who can access network locations?

A) The OS X Mavericks installer can be downloaded from the Mac App Store for free.
B) The Archive option in the Finder creates compressed zip archive files. An interface is any channel through which network data can flow. Hardware network interfaces are defined by physical network connections, and virtual network interfaces are logical network connections that ride on top of hardware network connections.
C) A network location is a saved state of Network preferences that contains all network interface settings. Only administrators can define network locations, but if more than one location exists, all users can switch between the various network locations via the Apple menu.
D) A protocol is a set of rules used to describe a specific type of network communication. Protocols are necessary for separate network devices to communicate properly. Finally, a network service (as it pertains to Network preferences) is the collection of settings that define a network connection.

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