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Salesforce BA-201 Exam Syllabus Topics:

Salesforce Certified Business Analyst Sample Questions:

1. Northern Trail Outfitters is getting ready to enter the user acceptance testing (UAT) phase of its latest Salesforce project. The business analyst (BA) plans to solicit and document sign-offs from the business as part of the UAT process.
Which sign-offs should the BA seek?

A) Functional requirements, individual test case functionality, and final go live date
B) Test cases to implement, user stories, and final go live date
C) Test cases to implement, individual test case functionality, and final go live date

2. The business analyst (BA) at Cloud Kicks is having a hard time documenting a user story to change an existing Opportunity flow for sales users. The architect expressed their concerns to the BA that they lack a comprehensive list of the components that will be affected by the updated flow.
Which best practice should the BA follow?

A) Write the user story without making any assumptions about how it will be implemented or which components are affected.
B) Ask the development team to investigate and document all affected components before the story can be written.
C) Schedule additional discovery sessions with the sales users to understand what will be impacted by the changes.

3. A business analyst (BA) at Cloud Kicks is preparing for a user acceptance testing (UAT) session to release a record-triggered flow that notifies account and opportunity owners once a quote has been accepted.
What should the BA do during UAT to ensure the solution meets the requirements?

A) Work with subject matter experts to perform UAT in a sandbox.
B) Work with the solution architect to perform unit testing in a sandbox.
C) Work with the quality assurance (QA) team to perform UAT in a sandbox.

4. Sprint 1 of 5 has been completed in a Sales Cloud implementation. The business analyst (BA) met with the stakeholders to prioritize the backlog for the next sprint. One of the stakeholders wants to include a medium- priority item. There is still a list of high-priority items that need to be addressed.
How should the BA communicate with the stakeholder?

A) Q Verify why the item is medium-priority, explain the reason, and determine if the item priority was misjudged compared to other items.
B) Q Schedule a meeting to discuss the importance of the item, then re-evaluate all of the items and their priority levels
C) Q Support the stakeholder in this decision, move the medium-priority item to the next sprint, and inform the development team.

5. Northern Trail Outfitters (NTO) has moved its inventory systems to Salesforce to track the clothing it manufactures and sells. As a part of this project, NTO wants to implement several features which will also improve how its inventory is restocked. In order to manage the discovery phase of the project, the project team plans to hire a business analyst (8A).
What should a BA do to be successful during the first phase of the project?

A) Elicit requirements, create flows and process diagrams, and understand business analytics.
B) Architect a solution, configure a sandbox, and build a proof of concept.
C) Elicit requirements, build automation, and deploy a solution,

Solutions: