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ISQI CTFL-UT Exam Syllabus Topics:

ISQI ISTQB Certified Tester-Foundation Level - Usability Testing Sample Questions:

1. A company distributes its products over a web shop where users can put items in their shopping cart. After they click on "checkout", the checkout process starts and users cannot go back anymore to correct possible mistakes. The only way is to hit the "back" button of the browser, which might lead to an expired session and therefore losing all items in the shopping cart.
Which of the following heuristics would best describe this usability issue?

A) Aesthetic and minimalist design
B) User control and freedom
C) Visibility of system status
D) Help and documentation

2. What's the difference between an informal usability review and an expert usability review?

A) No formal usability qualifications are required for an informal usability review
B) Contrary to an expert review, an informal usability review is based on opinion
C) An informal review only requires one reviewer
D) An expert usability review is a formal review, not an informal review

3. Which of the following are advantages of using a usability lab?
i. The context is natural
ii. Test sessions are easy to observe
iii. Inexpensive setup
iv. Similar conditions for all sessions
v. Easy recording of sessions

A) i, ii & v are true, iii & iv are false
B) iii, iv & v are true, i & ii are false
C) ii & iv are true, i, iii & v are false
D) ii, iv & v are true, i & iii are false

4. Which of the following is a principal task of the usability tester role?

A) Perform pre-session briefing of participants
B) Define testing tasks
C) Discuss findings from usability test
D) Communicate with test participant

Solutions: