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ISEB ISEB-ITILV3F Exam Syllabus Topics:

ISEB ITIL Foundation Certificate in IT Service Management Sample Questions:

1. The BEST Processes to automate are those that are?

A) Carried out by Service Operations
B) Critical to the success of the business mission
C) Simple and well understood
D) Carried out by lots of people

2. Which process is responsible for controlling, recording and reporting on versions, attributes and relationships relating to components of the IT infrastructure?

A) Service Asset and Configuration Management
B) Incident Management
C) Change Management
D) Service Level Management

3. Which of the following BEST describes 'Partners' in the phrase "People, Processes, Products and Partners"?

A) Suppliers, manufacturers and vendors
B) Internal departments
C) The Facilities Management function
D) Customers

4. Implementation of ITIL Service Management requires preparing and planning the effective and efficient use of which of:

A) People, Products, Technology, Partners
B) People, Process, Products, Partners
C) People, Process, Products, Technology
D) People, Process, Partners, Suppliers

5. A service is not very reliable, but when it works it is of great value to the customer. This combination could be described as:

A) High Utility and High Warranty
B) High Utility and Low Warranty
C) Low Utility and Low Warranty
D) Low Utility and High Warranty

Solutions: