ISO ISOIEC20000LI Q&A - in .pdf

  • ISOIEC20000LI pdf
  • Exam Code: ISOIEC20000LI
  • Exam Name: Beingcert ISO/IEC 20000 Lead Implementer Exam
  • Updated: Aug 05, 2026
  • Q & A: 123 Questions and Answers
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  • Exam Code: ISOIEC20000LI
  • Exam Name: Beingcert ISO/IEC 20000 Lead Implementer Exam
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  • Updated: Aug 05, 2026
  • Q & A: 123 Questions and Answers
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  • Exam Code: ISOIEC20000LI
  • Exam Name: Beingcert ISO/IEC 20000 Lead Implementer Exam
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  • Q & A: 123 Questions and Answers
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ISOIEC20000LI Practice Dumps

ISO ISOIEC20000LI Exam Syllabus Topics:

SectionObjectives
Service Lifecycle Processes- Service delivery and control processes
- Service design, transition, and operation
Service Management System (SMS) Fundamentals- Scope and application of IT service management system
- ISO/IEC 20000 standard structure and principles
Service Management Planning and Implementation- Establishing SMS implementation plan
- Roles, responsibilities, and governance
Performance Evaluation and Improvement- Monitoring, measurement, and reporting
- Continual service improvement (CSI)

ISO Beingcert ISO/IEC 20000 Lead Implementer Sample Questions:

1. An organization uses Platform as a Services (PaaS) to host its cloud-based services As such, the cloud provider manages most off the services to the organization. However, the organization still manages____________________

A) Servers and storage
B) Operating system and visualization
C) Application and data


2. Scenario 1: HealthGenic is a pediatric clinic that monitors the health and growth of individuals from infancy to early adulthood using a web-based medical software. The software is also used to schedule appointments, create customized medical reports, store patients' data and medical history, and communicate with all the
[^involved parties, including parents, other physicians, and the medical laboratory staff.
Last month, HealthGenic experienced a number of service interruptions due to the increased number of users accessing the software Another issue the company faced while using the software was the complicated user interface, which the untrained personnel found challenging to use.
The top management of HealthGenic immediately informed the company that had developed the software about the issue. The software company fixed the issue; however, in the process of doing so, it modified some files that comprised sensitive information related to HealthGenic's patients. The modifications that were made resulted in incomplete and incorrect medical reports and, more importantly, invaded the patients' privacy.
Based on the scenario above, answer the following question:
Which of the following indicates that the confidentiality of information was compromised?

A) Service interruptions due to the increased number of users
B) Modification of patients' medical reports
C) Invasion of patients' privacy


3. An organization that has an ISMS in place conducts management reviews at planned intervals, but does not retain documented information on the results. Is this in accordance with the requirements of ISO/IEC 27001?

A) Yes. ISO/IEC 27001 does not require organizations to document the results of management reviews
B) No, ISO/IEC 27001 requires organizations to document the results of management reviews
C) Yes. ISO/IEC 27001 requires organizations to document the results of management reviews only if they are conducted ad hoc


4. Scenario 9: OpenTech provides IT and communications services. It helps data communication enterprises and network operators become multi-service providers During an internal audit, its internal auditor, Tim, has identified nonconformities related to the monitoring procedures He identified and evaluated several system Invulnerabilities.
Tim found out that user IDs for systems and services that process sensitive information have been reused and the access control policy has not been followed After analyzing the root causes of this nonconformity, the ISMS project manager developed a list of possible actions to resolve the nonconformity. Then, the ISMS project manager analyzed the list and selected the activities that would allow the elimination of the root cause and the prevention of a similar situation in the future. These activities were included in an action plan The action plan, approved by the top management, was written as follows:
A new version of the access control policy will be established and new restrictions will be created to ensure that network access is effectively managed and monitored by the Information and Communication Technology (ICT) Department The approved action plan was implemented and all actions described in the plan were documented.
Based on scenario 9. did the ISMS project manager complete the corrective action process appropriately?

A) No, the corrective action did not address the root cause of the nonconformity
B) No, the corrective action process should also include the review of the implementation of the selected actions
C) Yes, the corrective action process should include the identification of the nonconformity, situation analysis, and implementation of corrective actions


5. The application used by an organization has a complicated user interface. What does the complicated user interface represent in this case?

A) An extrinsic vulnerability, since it is fin external factor that impacts the asset
B) An intrinsic vulnerability, since it is a characteristic of the asset
C) A type of threat, since it may result in an unwanted incident


Solutions:

Question # 1
Answer: C
Question # 2
Answer: C
Question # 3
Answer: B
Question # 4
Answer: B
Question # 5
Answer: B

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