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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

1. Which concept would MOST help to ensure that information needed to identify problems is available?

A) Design thinking
B) Valuable investments
C) Safety culture
D) Agile

2. Which is often a feature of a service value system for a digitally enabled organization?

A) Temporary project teams for product or service development
B) Separate value streams for each product and service
C) Limited interaction between service providers and service consumers
D) Detailed processes, procedures, and work instructions

3. After a significant expansion, an organization's employees have started to complain about the way they are managed. Complaints include difficulty contacting managers, short and impolite feedback, and micro-management.
What would BEST contribute to improving the 'trust and be trusted' behaviour?

A) Reducing technical debt
B) Improving safety culture
C) Using design thinking
D) Fostering a Lean culture

4. Which statement about safety culture is CORRECT?

A) It ensures that people are protected from danger
B) It eliminates flaws in a complex system
C) It treats failures as learning and improvement opportunities
D) It encourages collaboration and discourages conflicting opinions

5. An organization uses digital technology to support its rapidly-changing business environment.
Software-defined Infrastructure is widely used, and the team managing the infrastructure struggles to keep up with daily operational activities.
Which technique would MOST help to resolve this situation?

A) Definition of done
B) AIOps
C) Chaos engineering
D) Version control

Solutions: