EXIN ITSM20F.EN Q&A - in .pdf
- Exam Code: ITSM20F.EN
- Exam Name: IT Service Management Foundation based on ISO/IEC 20000
- Updated: Sep 20, 2026
- Q & A: 135 Questions and Answers
- Convenient, easy to study.
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- Exam Code: ITSM20F.EN
- Exam Name: IT Service Management Foundation based on ISO/IEC 20000
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- Updated: Sep 20, 2026
- Q & A: 135 Questions and Answers
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EXIN ITSM20F.EN Q&A - Testing Engine
- Exam Code: ITSM20F.EN
- Exam Name: IT Service Management Foundation based on ISO/IEC 20000
- Updated: Sep 20, 2026
- Q & A: 135 Questions and Answers
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EXIN ITSM20F.EN Exam Overview:
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | IT Service Management Foundation based on ISO/IEC 20000 |
| Exam Number: | ITSM20F.EN |
| Exam Duration: | 60 minutes |
| Certificate Validity Period: | Lifetime |
| Passing Score: | 65% |
| Exam Price: | $199 USD |
| Real Exam Qty: | 40 |
| Exam Format: | Multiple Choice |
| Available Languages: | English, Korean, Portuguese, Japanese |
| Related Certifications: | EXIN IT Service Management based on ISO/IEC 20000 |
| Sample Questions: |  |
| Exam Way: | Online proctored exam or accredited EXIN examination center. |
| Pre Condition: | No formal prerequisites. Basic knowledge of IT services and business processes is recommended. |
| Official Syllabus URL: | https://www.exin.com/business-service-management/exin-it-service-management-based-on-iso-iec-20000/exin-it-service-management-foundation-based-on-iso-iec-200002018 |
EXIN ITSM20F.EN Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Relationship and Supply Processes | - Managing Stakeholders and Suppliers
|
| Topic 2: Operation of the Service Management System | - Service Lifecycle Activities
|
| Topic 3: Introduction to IT Service Management | - Fundamental Concepts
|
| Topic 4: Service Management System | - SMS Requirements
|
| Topic 5: Resolution and Control Processes | - Service Assurance
|
| Topic 6: Performance Evaluation and Improvement | - Monitoring and Enhancement
|
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The EXIN IT Service Management Foundation based on ISO/IEC 20000 blueprint centers on these domains:
- Relationship and Supply Processes
- Introduction to IT Service Management
- Operation of the Service Management System
Additional domains complete the official outline, and our bank covers every one.
By daily checking and automatic delivery. Our EXIN experts check for updates every day, and whenever the ITSM20F.EN bank is revised, the system sends the latest version to you automatically — free for 365 days from purchase. The bank stays closely linked to the actual exam content, with expert-verified answers throughout. Choose among three formats: a printable PDF for easy notes, a Windows PC test engine that simulates the real exam environment, and an online engine that runs on any device and works offline after the first download. A free demo lets you experience all of it before buying.
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Currently, the ITSM20F.EN exam's passing score is 65% and the registration fee is $199 USD. These figures belong to EXIN and can be revised, so confirm them on the official site before scheduling.
EXIN states the following prerequisites for the EXIN IT Service Management Foundation based on ISO/IEC 20000: No formal prerequisites. Basic knowledge of IT services and business processes is recommended..
For the authoritative details, see the official certification page.
According to the latest exam information, the ITSM20F.EN exam contains 40 questions and lasts 60 minutes minutes. Simulating those conditions at home with the PC test engine is excellent preparation for the real environment.
EXIN IT Service Management Foundation based on ISO/IEC 20000 Sample Questions:
What is the purpose of defining a Service management system?
- A. to safeguard the implementation and delivery of Service Management
- B. to ensure that new services are deliverable and manageable against the customer requirements
- C. to realize a Management System framework for IT Service Management
- D. to provide policies and a framework to enable effective management and implementation of all services
Correct Answer: D 🗳️
What is the objective of the maintain and improve the SMS stage (Act)?
- A. to improve the efficiency and effectiveness of the business
- B. to improve the efficiency and effectiveness of service support
- C. to improve the efficiency and effectiveness of the processes
- D. to improve the efficiency and effectiveness of service provision
Correct Answer: D 🗳️
Which of the following activities in the Problem Management process is related to the Change Management process?
- A. investigating a solution
- B. identifying Problems
- C. classifying Problems
- D. correcting Problems
Correct Answer: D 🗳️
What is used for the assessment of maturity of organizations?
- A. CobIT
- B. MOF
- C. CMMI
- D. ITIL
Correct Answer: C 🗳️
The ISO/IEC 20000 standard requires that service reports are produced using information based on service delivery and SMS activities.
How are these service reports used?
- A. as the basis for making management decisions and taking actions based on findings
- B. as input to financial management in order to determine charges for the service
- C. to compare the performance of the Service desk with service targets
- D. to present a professional image of the company
Correct Answer: A 🗳️
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