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CompTIA JK0-802 Exam Syllabus Topics:

CompTIA A+ Certification Exam (JK0-802) Sample Questions:

1. A user reports a loud clicking noise coming from their PC, but the PC operates normally.
Which of the following actions should the technician perform FIRST when responding to this issue?

A) Attempt to backup data from the hard drive
B) Run the disk cleanup utility
C) Shutdown the PC and replace the hard drive
D) Format the hard drive and reload the OS

2. A user recently purchased a new high-end graphics card, and would like to run their existing games through an LCD TV at 1080p. However, when the installation is complete, none of the games appear correctly on the LCD TV. Which of the following is the MOST likely cause?

A) The LCD TV response rate is not fast enough for gaming.
B) The PC games cannot be run to an external display.
C) The games do not support a 1920x1080 resolution.
D) The LCD TV driver is not supported by the Windows operating system.

3. A technician is tasked with building three systems that are capable of utilizing the new Windows HomeGroup functionality. Which of the following versions of Windows would need to be used?

A) Windows XP Professional x64 Edition
B) Windows Vista only
C) Windows 7 or Windows Vista
D) Windows 7 only

4. A user reports that after uninstalling software the computer is displaying 'cannot find a file
on startup'. According to the troubleshooting theory, which of the following should the technician do NEXT?

A) Take notes that uninstalling the software is most likely the cause.
B) Verify that the system is completely operational.
C) Ask the user if they have made any changes before this error has occurred.
D) Document the actions that were taking to resolve the issue.

5. A user wishes to purchase a specialized application for just one desktop PC that will interact with their cell phone, exchanging critical data for remote access. Which of the following features is the MOST important to consider prior to making the purchase?

A) Frequency of the wireless connection between devices
B) Minimum desktop OS and phone OS requirements
C) Software licensing for multiple installations
D) Type of memory available in the desktop and in the phone

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