Pegasystems PEGACPDC24V1 Q&A - in .pdf

  • PEGACPDC24V1 pdf
  • Exam Code: PEGACPDC24V1
  • Exam Name: Certified Pega Decisioning Consultant 24
  • Updated: Aug 04, 2026
  • Q & A: 0 Questions and Answers
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  • Exam Name: Certified Pega Decisioning Consultant 24
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  • Exam Code: PEGACPDC24V1
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Pegasystems PEGACPDC24V1 Exam Syllabus Topics:

SectionWeightObjectives
Engagement Policies12%- Customer journeys
  • 1. Manage customer journey rules
    - Policy definition
    • 1. Create engagement strategy
      • 2. Define engagement policies
        AI and Arbitration8%- Decisioning logic
        • 1. Action arbitration
          • 2. Action prioritization with AI
            • 3. Business levers for prioritization
              Next-Best-Action Concepts12%- Starting population & optimization
              • 1. Optimize next-best-action strategy
                • 2. Define starting population
                  - Customer engagement principles
                  • 1. Customer engagement blueprint
                    • 2. Optimize customer value in contact center
                      • 3. One-to-one customer engagement
                        • 4. Always-on outbound concepts
                          Decision Strategies25%- Business rules
                          • 1. Eligibility rules using risk segments
                            • 2. Credit score-based strategies
                              - Strategy design
                              • 1. Create decision strategies
                                • 2. Understand strategy flows
                                  Contact Policy and Volume Constraints13%- Exposure control
                                  • 1. Avoid overexposure of actions
                                    • 2. Outbound contact limits
                                      Channels10%- Outbound & integrations
                                      • 1. Third-party action distribution
                                        • 2. Send offer emails
                                          - Real-time engagement
                                          • 1. Create real-time container
                                            • 2. Real-time containers
                                              Business Agility in 1:1 Engagement10%- Change management
                                              • 1. Agility in engagement projects
                                                • 2. Change request lifecycle
                                                  - Operational updates
                                                  • 1. Updating existing actions
                                                    • 2. Launching new offers
                                                      Actions and Treatments12%- Offer presentation
                                                      • 1. Present single offer on web
                                                        - Action management
                                                        • 1. Define and manage customer actions
                                                          • 2. Define actions for outbound channels

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