Salesforce Plat-UX-101 Q&A - in .pdf

  • Plat-UX-101 pdf
  • Exam Code: Plat-UX-101
  • Exam Name: Salesforce Certified Platform User Experience Designer
  • Updated: Nov 07, 2026
  • Q & A: 168 Questions and Answers
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  • Exam Code: Plat-UX-101
  • Exam Name: Salesforce Certified Platform User Experience Designer
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  • Exam Code: Plat-UX-101
  • Exam Name: Salesforce Certified Platform User Experience Designer
  • Updated: Nov 07, 2026
  • Q & A: 168 Questions and Answers
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Salesforce Plat-UX-101 Exam Syllabus Topics:

SectionWeightObjectives
Testing11%- Planning and conducting usability testing
- Analyzing testing results and making recommendations
Visual Design11%- Applying Salesforce Lightning Design System (SLDS)
- Designing responsive and mobile-friendly interfaces
Salesforce Lightning Design System13%- Applying SLDS components and patterns
- Identifying the purpose and resources of SLDS
UX Fundamentals16%- Understanding accessibility standards and guidelines
- Identifying user interface design principles
- Describing the user-centered design process
Configuration and Customization10%- Understanding declarative customization options for UX
- Configuring Lightning pages and apps for optimal UX
Information Architecture12%- Creating effective labeling and categorization systems
- Designing site maps and navigation structures
Interaction Design14%- Designing effective page layouts
- Creating wireframes and prototypes
- Defining user flows and interactions
Discovery13%- Identifying customer experience objectives and goals
- Determining business needs and user needs
- Analyzing existing user experiences and identifying gaps

Salesforce Certified Platform User Experience Designer Sample Questions:

Question #1

A UX Designer at Cloud Kicks (CK) recommends a Salesforce Console application for CK's service representatives. The service representatives work on multiple support cases per hour, accessing them via queues, calls, or live chat. Which console navigation feature would NOT be relevant to the designer's recommendation?

  • A. Multiple subtabs can be opened beneath a single parent record.
  • B. Lower-resolution monitors will have a better user experience.
  • C. Split view shows a list view at the same time as user's workspace.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Explanation: Only visible for TroytecDumps members. You can sign-up / login (it's free).

Question #2

Cloud Kicks' administrator has a requirement to make the user experience for a complex process more engaging for internal users. Which Salesforce functionality should be used?

  • A. Process Builder
  • B. Screen Flow
  • C. Lightning Survey
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Explanation: Only visible for TroytecDumps members. You can sign-up / login (it's free).

Question #3

Cloud Kicks (CK) has identified that its individual agents send out messaging and communication that is often not aligned with the company's overall branding and communication style. Which Salesforce Solutions should be implemented to help CK deliver consistently branded content at every touchpoint?

  • A. Service Cloud and Letterhead
  • B. Email Builder and Customer 360
  • C. Distributed Marketing and Journey Builder
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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Question #4

Financial advisors should be able to access a customer's record in Sales Cloud and see all potential business opportunities related to each individual customer. The bank does not have any corporate or business customers at this time. How should a UX Designer suggest the bank represent its customers within its Salesforce instance?

  • A. Standard Opportunity Object
  • B. Standard Person Account Object
  • C. Standard Lead Object
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Explanation: Only visible for TroytecDumps members. You can sign-up / login (it's free).

Question #5

A UX Designer wants to communicate the value of diversity, inclusion, and equality in design. Which business outcomes represent these values?

  • A. Critical investing, more employee turnover, and greater market share
  • B. Economic growth, greater market share, and less employee turnover
  • C. Inclusive recruitment, lower market share, and less employee turnover
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Explanation: Only visible for TroytecDumps members. You can sign-up / login (it's free).

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