Pegasystems PEGAPCDC86V1 Q&A - in .pdf

  • PEGAPCDC86V1 pdf
  • Exam Code: PEGAPCDC86V1
  • Exam Name: Pega Certified Decisioning Consultant (PCDC) 86V1
  • Updated: Sep 26, 2026
  • Q & A: 60 Questions and Answers
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  • Exam Code: PEGAPCDC86V1
  • Exam Name: Pega Certified Decisioning Consultant (PCDC) 86V1
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  • Q & A: 60 Questions and Answers
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  • Exam Code: PEGAPCDC86V1
  • Exam Name: Pega Certified Decisioning Consultant (PCDC) 86V1
  • Updated: Sep 26, 2026
  • Q & A: 60 Questions and Answers
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Pegasystems PEGAPCDC86V1 Exam Syllabus Topics:

SectionWeightObjectives
Contact Policy and Volume Constraints13%- Tracking periods for policies
- Outbound volume limiting
- Prevent action overexposure
AI and Arbitration8%- Action arbitration logic
- Business rule prioritization
- AI-based prioritization
Engagement Policies13%- Define engagement policies
- Create engagement strategies
Next-Best-Action Concepts8%- One-to-one customer engagement
- Always-on outbound fundamentals
- Define starting population
- Contact center value optimization
Channels10%- Real-time containers
- Third-party integration
- Email offer delivery
Actions and Treatments15%- Outbound action configuration
- Web offer presentation
- Define and manage customer actions
Decision Strategies25%- Implement eligibility rules
- Use predictive models
- Design and build decision strategies
- Simulate and test strategies

Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:

Question #1

A customer contacts a bank to resolve a credit card dispute. After dispute resolution, Next-Best-Action displays a set of sales offers that a Customer Service Representative can present to the customer.
Which feature of Next-Best-Action helps the Customer Service Representative decide on the offer to present to the customer?

  • A. Interaction history
  • B. Offers ranking
  • C. Dispute handling strategy
  • D. Call intent detection
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #2

U+ Bank, a retail bank, follows all engagement policy best practices to present credit card offers on their website. The bank has introduced a new credit card offer, the Rewards card. Anna, an existing customer, currently holds a higher value card. Premier Rewards, and does not see the new Rewards card offer.
What condition possibly prevents Anna from seeing the new Rewards card offer?

  • A. Suppression rules
  • B. Eligibility
  • C. Suitability
  • D. Applicability
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #3

The following decision strategy outputs the most profitable shoe a retailer can sell. The profit is the selling Price of the shoe, minus the Cost to acquire the shoe.

The details of the shoes are provided in the following table:

According to the decision strategy, what is the output of component in the blank space highlighted in red?

  • A. Nike, Adidas, Puma, Reebok
  • B. Nike
  • C. Reebok, Puma, Adidas, Nike
  • D. Reebok
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #4

The following decision strategy outputs the most profitable shoe a retailer can sell. The profit is the selling Price of the shoe, minus the Cost to acquire the shoe.

The details of the shoes are provided in the following table:

What is the number of outputs that each component has?

  • A. Set-Property=4, Results=4
  • B. Set-Property=1, Results=1
  • C. Set-Property=4, Results=1
  • D. Set-Property=1, Results=4
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #5

U+ Bank wants to offer credit cards only to low-risk customers. The customers are divided into various risk segments from Good to Very Poor. The risk segmentation rules that the business provides use the Average Balance and the customer Credit Score.
As a decisioning consultant, you decide to use a decision table and a decision strategy to accomplish this requirement in Pega Customer Decision Hub.

Using the decision table, which label is returned for a customer with a credit score of 240 and an average balance 35000?

  • A. Poor
  • B. Very Poor
  • C. Good
  • D. Fair
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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