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EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. リリースの成功と失敗は測定されるものとします。これらの測定値には何が含まれますか?

A) リリースの頻度と種類
B) リリース後の期間におけるリリースに関連したインシデント
C) 変更要求 (RFC)
D) 発売日

2. 電子メール クライアント ソフトウェアのアップグレードには、オペレーティング システムのセキュリティ パッチとメモリのアップグレードが必要です。
これらの変更の展開はどのプロセスまたは機能が担当しますか?

A) リリース管理
B) サービスデスク
C) 変更管理
D) セキュリティ管理

3. 以下の記述のうち、サプライヤー管理手順の目的ではないものはどれですか?

A) サプライヤーが提供されるサービスの一部をサービスプロバイダーに再委託できないことが明確であること
B) すべてのサプライヤーのパフォーマンスに関する情報を観察し、それに基づいて行動できること
C) サプライヤーがサービスプロバイダーに対する義務を理解していること
D) すべての当事者間の商取引が記録されていること

4. インシデントの緊急性とは何を意味しますか?

A) インシデントを処理する際のインシデントの相対的な重要性
B) インシデントが通常のサービス レベルからの逸脱を引き起こす程度
C) インシデントの解決が遅延を許容する度合い
D) IT サービスがインシデントを解決するのに必要な時間

5. 現在および将来の両方で、利用可能な処理能力の供給がビジネスの需要に確実に適合するようにするという目的を持っているプロセスはどれですか?

A) 可用性管理
B) IT サービス継続性管理
C) IT サービスの管理
D) キャパシティ管理財務

Solutions: