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EXIN ITIL Foundation Sample Questions:

1. Which Functions are included in IT operations management?

A) Facilities management and release management
B) Network management and application management
C) Technical management and change management
D) IT operations control and facilities management

2. Which statement about Business Cases is TRUE?

A) Business Cases should focus on only the financial impacts of the proposed project to secure support and funding
B) Business Cases should focus on only the non-financial business impacts of the proposed project to secure proper high-level management support
C) Business Cases should focus on both the financial and non-financial impacts of the proposed project or service
D) Business cases should only focus on how the proposed project can lower costs and improve customer satisfaction, listing measures and targets

3. Which reason describes why ITIL is so successful?

A) The five ITIL volumes are concise
B) It is designed to be used to manage projects
C) It tells service providers exactly how to be successful
D) It is not tied to any particular vendor platform

4. Which of the following are the MAIN objectives of incident management?
1 . To automatically detect service-affecting events
2 . To restore normal service operation as quickly as possible
3 . To minimize adverse impacts on business operations

A) 1 and 3 only
B) 1 and 2 only
C) All of the above
D) 2 and 3 only

5. Which one of the following is a correct definition of a supplier category?

A) Tactical - for relationships involving significant commercial activity and business interaction
B) Strategic - for suppliers of operational products or services
C) Commodity - for significant partnering relationships that involve senior managers
D) Operational - for suppliers providing low value and/or readily available products and services

Solutions: