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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. A Webex administrator is adding a new phone number allocated by their Cloud Connected PSTN provider to be configured as Webex Contact Center Entry Point to route inbound calls into the Contact Center IVR. Which two numbers must be used to configure the phone number? (Choose two.)

A) [450) 783-2223
B) +1-450-783-2223
C) 450.783.2223
D) (450) 783-2223
E) #450 783-2223

2. An engineer configures a callback feature in Webex Contact Center. Customers report receiving callbacks long after the promised time window. Which metric should be analyzed first?

A) Callback retry interval and queue backlog
B) Agent idle timeout
C) SIP registration expiration timer
D) Queue wait threshold

3. An enterprise requires that customer interaction recordings remain within a specific geographic region for compliance reasons. Which Webex Contact Center capability addresses this requirement?

A) Local survivability gateway
B) Regional media storage policies
C) QoS DSCP rewriting
D) SRST failover mode

4. A user has the agent role and plans to sign in to Cisco Webex Contact Center desktop. Which system meets the requirements for WebRTC as the agent phone device?

A)

B)

C)

D)

5. A collaboration engineer needs to secure communications between Webex devices and cloud services. Which protocol combination provides signaling encryption and media encryption?

A) TLS and SRTP
B) TCP and UDP
C) HTTPS and FTP
D) SIP and RTP

Solutions: