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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. Which API scope is required for a REST PUT request to /organization/{orgid}/v2/contact-service- queue/{id}?

A) cjds:admin_org_read
B) cjds:admin_org_write
C) cjp:config_read
D) cjp:user

2. A customer wants AI-generated call summaries for agents after each interaction in Webex Contact Center. Which Cisco cloud feature provides this capability?

A) Webex Edge Connect
B) Unified CM IM&P
C) Expressway-E clustering
D) Webex AI Assistant

3. What are the two current default rate limits for a given client ID when Webex Contact Center APIs are protected with rate limiting? (Choose two.)

A) 300 requests per second
B) 30 requests per second
C) 300 requests per minute
D) 1000 requests per minute
E) 1800 requests per minute

4. Which action must an administrator take in a Webex Contact Center voice flow to ensure that, after a customer selects option 2 for Spanish in the initial language menu, all AI Agent responses are delivered in Spanish using a consistent, professional executive-sounding Spanish voice, regardless of the caller's location or dialect?

A) Set the Global_Language variable to "es-ES" and Global_VoiceName to the company-approved Spanish voice system name.
B) Assign a friendly voice name to the Global_VoiceName variable and add a Global-Language variable with the default language setting.
C) Set the Global_Language and Global_VoiceName variables to the default system string value
"en-ES" to activate Spanish interaction.
D) Change only the Global_Language variable to "es-ES," as this global variable entity dictates both aspects, i.e., language and voice.

5. An engineer is configuring inbound telephony for a new Cisco Webex Contact Center deployment. Which two configurations are needed to ensure that calls are routed to agents?
(Choose two.)

A) Interactive Voice Response using the Script Editor
B) DNIS entries in Flow Designer
C) queue that has teams
D) queue that has skills
E) softphone of the agent registered in Webex Contact Center

Solutions: