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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. Which three steps should you perform if Avaya Proactive Contact Supervisor is not working? (Choose three,)

A) Test that the connection in the Oracle ODBC Driver configuration window in the "AvayaPDSDB" System Data Source Name (DSN) is available in the computer's Control Panel > Administrator Tools > Data Sources (ODBC).
B) Run check_pds and check_mts on the primary Avaya Proactive Contact server to determine if any Mid-Tier services have failed.
C) Verify that the Avaya Proactive Contact Event Services Software Development Kit (SDK) wasinstalled prior to Supervisor.
D) Verify that the mid-tier Configurator tool has the correct network information for the Avaya Proactive Contact primary server.
E) Verify that the Avaya Proactive Contact Supervisor workstation name and IP address are correct in the /etc/hosts file on the Avaya Proactive Contact primary dialer server.

2. You have just configured all of the dialers in pod with high availability Lightweight Directory Access Protocol (HA-LDAP).What needs to be performed for the replication of the user accounts to work properly?

A) Stop and start the mid-tier processes on the primary dialer only.
B) Stop and start the dialer processes on the primary and secondary dialers.
C) Stop and start the LDAP service on the primary and secondary dialers.
D) Stop and start the LDAP service on the primary dialer only.

3. Which command would you run to check that the link to a "Time Server" is functioning and is stable?

A) ethtool eth0
B) ethtool eth1
C) netstat -r
D) ntpstat

4. A Job is running on Avaya Proactive Contact 5.0 and the system operator notices that not enough records are selected. The operator wants to change selection criteria to select more records and re-run the call selection without stopping the job.
How can this be achieved?

A) Change the parameters and re-run the selection from Analyst.
B) Change the parameters and re-run the selection from Command User Interface (CUI).
C) Change the parameters and re-run the selection from Monitor.
D) Change the parameters and re-run the selection from Editor.

5. What does db_mgr script do?

A) It rolls up the daily data into monthly statistics.
B) It stops and starts the database
C) It copies calling lists to *.old.
D) It removes all old and outdated files from the system.
E) It runs a backup of the database to DVD.

Solutions: