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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. Which two statements are accurate about configuring the Supervisor Software? (Choose two.)

A) If the Configurator is not running, access and runitfrom the Role Editor.
B) You configure the Supervisor applications using the Configurator.
C) The Configurator is a configuration utility installed with the Health Manager application.
D) The Configurator needs to be started manually, the first time you run Health Manager.

2. What should the crontab of a secondary dialer have?

A) pds_maintenance
B) pds_maintenance and mts_maintenance
C) pds_maintenance, mts_maintenance and db_mainlenance
D) pds_maintenance and db_rnaintenance

3. A business wants to configure the Agent Blending feature to work with Avaya Aura Contact Center (AACC). One of the configuration files you copy to ctirc1 is ctirc.auracc which requires modification of this line:
CallRecordUser:<AACC Server IP>:<Domain>:<AACC Switch Connection Type>:<Event Watch Interval in Secs>: 9080:9091:9092
What are two valid values for "AACC Switch Connection Type"? (Choose two.)

A) AML
B) H.323
C) SSH
D) SIP
E) PRI

4. Which two statements are true for the Cell Phone Campaign Call Progress setting? (Choose two.)

A) One (1) is the longest duration for the system to "listen" to the call and four (4) is the minimum.
B) A value of 0 turns off the feature.
C) This feature should be set to one (1) for UK due to OFCOM regulations.
D) This feature should be set to four (4) for UK due to OFCOM regulations.
E) Four (4) is the longest duration for the system to "listen" to the call and one (1) is the minimum.

5. A system operator observes that on a particular job, agents are being presented with unexpected release codes after selecting the release line button.
Which configuration in the job should be examined?

A) outbound Screen
B) record selection file name
C) script label to use for making call
D) agent key definition file name

Solutions: