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IBM A2180-188 Exam Syllabus Topics:

IBM Assessment: IBM WebSphere Lombardi Edition V7.2, BPM Program Management Sample Questions:

1. A program manager is helping an organization optimize their BPM development practices. After talking with the development leads of a number of projects, the program manager suspects that there is a lot of duplication of effort between the projects. What is the first thing the program manager should recommend to reduce this duplication of efforts?

A) Create an enterprise model.
B) Create a catalog of service interfaces.
C) Create a centralized repository for all BPM artifacts.
D) Create a common taxonomy of BPM projects.

2. The BPM program manager and process owner for a new hire onboarding process project need to ensure that the solution developed by the team will be accepted and adopted by the target users. To facilitate this, they decide to:

A) agree with users to postpone the release until every feature is correct.
B) insist on documentation of all user requirements before having the development team begin work.
C) involve champion SMEs in the discovery and implementation including playbacks.
D) plan additional playbacks for user screens.

3. A company needs to speed up its hiring process. A proposal to accomplish this goal is modeled in the following BPD diagram and run against historical data with the Optimizer. The proposed process no longer waits for the background check to complete before putting the new hire into orientation and training.

What is the Service Level Agreement (SLA) that is key to optimizing this process?

A) Percentage of new hires that pass "Probationary Review".
B) Wait time on "Background Check".
C) Total time on "Facilitate New Hire's Orientation".
D) Percentage of new hires that fail "Background Check".

4. In the Playback 0 review session, the executive sponsor for BPM suggested adding a requirement to the business process not previously articulated. The executive sponsor would like to see the business requirement implemented by the next playback validation session. How should the program manager handle the previously unknown business requirement?

A) Explain to the executive sponsor that the requirement will be implemented in the next iteration.
B) Validate user story with process owner and schedule for a later iteration.
C) Proceed with Playback 1 and include the new requirement in the set of requirements for the development phase.
D) Find the best time in the development effort when resources are available to insert the business requirement implementation.

Solutions: