Salesforce Arch-302 Q&A - in .pdf

  • Arch-302 pdf
  • Exam Code: Arch-302
  • Exam Name: Salesforce Certified B2C Solution Architect
  • Updated: Nov 09, 2026
  • Q & A: 154 Questions and Answers
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  • Exam Code: Arch-302
  • Exam Name: Salesforce Certified B2C Solution Architect
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  • Updated: Nov 09, 2026
  • Q & A: 154 Questions and Answers
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  • Exam Code: Arch-302
  • Exam Name: Salesforce Certified B2C Solution Architect
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  • Q & A: 154 Questions and Answers
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Salesforce Arch-302 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Discovery and Customer Success27%- Facilitate customer engagement and requirement gathering
  • 1. Explain governance and DevOps lifecycle strategy
  • 2. Identify systems of record and solution risks
  • 3. Define implementation approach and project scope
  • 4. Recommend Salesforce products based on business needs
Topic 2: Multi-Cloud Architecture28%- Design scalable Salesforce multi-cloud solutions
  • 1. Integrate B2C Commerce with Service Cloud
  • 2. Design customer data synchronization strategies
  • 3. Integrate Marketing Cloud and customer identity solutions
  • 4. Evaluate integration patterns and middleware options
Topic 3: Operational Excellence23%- Monitor and optimize platform operations
  • 1. Recommend best practices for long-term maintenance
  • 2. Implement scalability and monitoring solutions
  • 3. Identify performance bottlenecks and troubleshooting methods
  • 4. Support post-launch optimization activities
Topic 4: Implementation Strategy22%- Plan deployment and delivery methodology
  • 1. Plan data migration and cutover activities
  • 2. Recommend security and compliance practices
  • 3. Establish release management and testing strategy
  • 4. Define environment management approach

Salesforce Certified B2C Solution Architect Sample Questions:

Question #1

A retail company currently uses B2C Commerce, Service Cloud, and Marketing Cloud. The company plans to launch a winter sweepstakes campaign to attract new customers. The signup page is hosted on B2C Commerce and collects new customer details like name, phone number, and email. In order to enter the sweepstakes, the customer must sign up to receive marketing communications. In return, they will receive a coupon for 20% off their next purchase.
Which option should be defined as the data source authority for the customer attributes collected from the sweepstakes page?

  • A. Service Cloud
  • B. Marketing Cloud
  • C. B2C Commerce
  • D. Experience Cloud
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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Question #2

An organization chose a multi-cloud solution that Is comprised of Service Cloud and B2C Commerce. The organization now wants to ensure that the theme of Its self-service portal Is consistent with the theme of its B2C Commerce storefront.
How should a Solution Architect ensure that this requirement Is met?

  • A. Set the value of the Style Sheet URL setting to match the publicly-accessible URL of the style sheet the organization wants to use.
  • B. Copy any relevant .ess code from the organization's website and paste it into the pages for the self- service portal in Page Builder.
  • C. Make a copy of the appropriate .ess file from the organization's web server and upload it to the self- service portal.
  • D. Set the value of the Portal Theme URL setting to match the publicly-accessible URL of the style sheet the organization wants to use.
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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Question #3

Universal Containers has been using Service Cloud and recently decided to implement Marketing Cloud.
There are many data quality issues in Service Cloud like duplicates and incomplete email addresses. They want to use Marketing Cloud to send personalized communications.
Which two recommendations should a Solution Architect make when suggesting a migration strategy from an existing Service Cloud implementation to a new Marketing Cloud one?
Choose 2 answers

  • A. Build a custom connector between Service Cloud and Marketing Cloud that will remove the duplicates.
  • B. Use Customer Data Platform (CDP) to synchronize data between Service Cloud and Marketing Cloud.
  • C. Fix the data quality issues in Service Cloud before migrating to Marketing Cloud.
  • D. Map Contact, Lead, and Account objects within Marketing Cloud to enable personalization.
Reveal Solution  Discussion  0

Correct Answer: C,D  🗳️

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Question #4

universal Containers (DC) is seeing an increased volume of customers browsing for higher-value items across multiple brands and longer cons/deration times before customers place orders based on what is in their shopping carts.
What are two tactics that a Solution Architect could recommend to understand how to optimize the checkout process' Choose 2 answers

  • A. Run reports on the value of cart Items and time since the last activity
  • B. Create an Abandoned Cart journey by brand across all carts
  • C. Enable customer service to update and complete a cart transaction on behalf of the customer
  • D. Work with stakeholders to create a customer Journey map that improves conversions
Reveal Solution  Discussion  0

Correct Answer: A,D  🗳️

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Question #5

A retail company uses B2C Commerce and Marketing Cloud to enable cross-cloud communication on behalf of its customers. As part of the newsletter signup journey, the company would like to send a coupon code to each customer 3 days after registration. Once the coupon code has been redeemed, the company would like to alter the customer's journey to stop reminder emails.
Which two configuration steps should a Solution Architect take to ensure the customer's journey is updated after the coupon code is used?
Choose 2 answers

  • A. Create a service definition in B2C Commerce that points to Marketing Cloud's SOAP API.
  • B. After purchase, use Marketing Cloud to request coupon redemption details from the B2C Commerce service definition.
  • C. Create a service definition in B2C Commerce that points to Marketing Cloud's REST API.
  • D. After purchase, use the B2C Commerce service definition to send redemption data to Marketing Cloud.
Reveal Solution  Discussion  0

Correct Answer: C,D  🗳️

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