Microsoft MB-230日本語 Q&A - in .pdf

  • MB-230日本語 pdf
  • Exam Code: MB-230日本語
  • Exam Name: Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版)
  • Updated: Aug 06, 2026
  • Q & A: 373 Questions and Answers
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  • Exam Code: MB-230日本語
  • Exam Name: Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版)
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  • Exam Code: MB-230日本語
  • Exam Name: Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版)
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  • Q & A: 373 Questions and Answers
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MB-230 Structure

  • The cost of such an exam is $165 based on the country, where the exam is proctored.
  • The format of the questions can be multiple-choice, drag and drop, build lists, active screen, etc.
  • It is delivered in English.
  • The number of questions ranges from 40 to 60.
  • Candidates can take 180 minutes to complete the final exam.

Reference: https://www.microsoft.com/en-us/learning/exam-mb-230.aspx

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MB-230日本語 Practice Dumps

How to study the MB-230: Microsoft Dynamics 365 Customer Service Exam

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The benefit of obtaining the MB-230: Microsoft Dynamics 365 Customer Service Exam Certification

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Microsoft MB-230日本語 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Implement routing and work distributionnull- Configure unified routing
  • 1. Set up workstreams and queues
    • 2. Define routing rules and decision trees
      Topic 2: Implement Microsoft Power Platform integration2-6%- Integrate Power Apps and Power Automate
      • 1. Connect Customer Service with other apps
        • 2. Create custom forms and workflows
          Topic 3: Implement Connected Customer Service2-6%- Set up IoT and field service integration
          Topic 4: Implement scheduling10-14%- Configure service scheduling
          • 1. Implement scheduling rules and availability
            • 2. Define service activities and requirements
              • 3. Set up resources and resource groups
                Topic 5: Implement Customer Service multi-session experience5-9%- Configure Customer Service workspace
                • 1. Integrate channels and productivity tools
                  • 2. Set up app profiles and session templates
                    Topic 6: Manage cases and knowledge management51-55%- Configure Dynamics 365 Copilot for Service
                    - Create and manage cases
                    • 1. Implement case routing and queues
                      • 2. Manage case hierarchies and relationships
                        • 3. Configure case types and statuses
                          - Implement knowledge management
                          • 1. Integrate knowledge with cases and portals
                            • 2. Create and manage knowledge articles
                              • 3. Configure knowledge search and recommendations
                                Topic 7: Manage analytics, visualizations, and insights5-9%- Create and manage dashboards and reports
                                • 1. Use out-of-box Customer Service reports
                                  • 2. Build custom dashboards and visualizations
                                    - Implement Customer Voice surveys and feedback
                                    Topic 8: Manage entitlements and service level agreements (SLAs)15-19%- Implement SLAs
                                    • 1. Configure SLA actions and warnings
                                      • 2. Define SLA KPIs and timelines
                                        • 3. Manage SLA calculations and pauses
                                          - Configure entitlements
                                          • 1. Define entitlement terms and restrictions
                                            • 2. Associate entitlements with customers and cases

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