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Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Der Unterschied zwischen Servicemetriken und Technologiemetriken wird BEST als? Beschrieben.

A) Service-Metriken umfassen kritische Erfolgsfaktoren und Leistungskennzahlen. Zu den Technologiemetriken zählen Verfügbarkeit und Kapazität
B) Service-Metriken messen jeden der Service-Management-Prozesse. Technologiemetriken messen die Infrastruktur
C) Service-Metriken messen Reifegrad und Kosten. Technologiemetriken messen Effizienz und Effektivität
D) Service-Metriken messen den End-to-End-Service. Technologiemetriken messen einzelne Komponenten

2. Welche Rolle ist für einen bestimmten Service innerhalb einer Organisation verantwortlich?

A) Der Business Relationship Manager
B) Der Service Level Manager
C) Der Service-Besitzer
D) Der Service Continuity Manager

3. Wie funktioniert Problem Management mit Change Management?

A) Durch Verhandlungen mit dem Incident Management über Änderungen in der IT zur Problemlösung
B) Durch die Installation von Änderungen zur Behebung von Problemen
C) Durch Ausgabe von RFCs für permanente Lösungen
D) Indem Sie mit Benutzern zusammenarbeiten, um deren IT-Konfigurationen zu ändern

4. Ein Änderungsprozessmodell sollte Folgendes umfassen:
1 - Die Schritte, die unternommen werden sollten, um die Änderung mit definierten Abhängigkeiten oder Co-Processing zu behandeln, einschließlich der Behandlung von Problemen und unerwarteten Ereignissen
2 - Verantwortlichkeiten; Wer sollte was tun, einschließlich Eskalation
3 - Zeitrahmen und Schwellenwerte für den Abschluss der Aktionen
4 - Beschwerdeverfahren

A) nur 1, 2 und 3
B) nur 1 und 2
C) Alle oben genannten
D) nur 1, 2 und 4

5. Stellen Sie sicher, dass die Vertraulichkeit, Integrität und Verfügbarkeit der Services auf dem im Service Level Agreement (SLA) festgelegten Niveau gehalten werden. Welche Rolle fällt in den Verantwortungsbereich?

A) Der Konfigurationsmanager
B) Der Änderungsmanager
C) Der Informationssicherheits-Manager
D) Der Service Level Manager

Solutions: