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Peoplecert ITIL V3 Foundation Sample Questions:

1. Which of the following are managed by facilities management?Hardware within a data centre or computer room Applications Power and cooling equipment Recovery sites

A) 1 and 3 only
B) 1, 3 and 4 only
C) 1, 2 and 3 only
D) All of the above

2. A Know Error has been raised after diagnosis of a Problem was complete but before a workaround has been found. Is this a valid approach?

A) No, the workaround must be found before a Known Error is created
B) No, a Known Error must be raised at the same time as a problem
C) Yes
D) No, a Known Error can only be raised after the permanent resolution has been implemented

3. Which of the following is an objective of service transition?

A) To plan and manage entries in the service catalogue.
B) To plan and manage the resource requirements for releases
C) To negotiate service levels for new services
D) To provide quality knowledge of incident and problem management

4. Who is responsible for ensuring that the Request Fulfillment process is being performed according to the agreed and documented process?

A) The Service Desk Manager
B) The Request Fulfillment Process Owner
C) The Service Manager
D) The Request Fulfillment Process Manager

5. Which of the following are included within Release and Deployment Models?
-Roles and responsibilities -Template release and deployment -Supporting systems, tools and procedures. -Handover activities and responsibilities

A) 2, 3 and 4 only.
B) 1, 2 and 3 only.
C) 1 and 4 only.
D) All of the above

Solutions: