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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

Question 1

Technicians at Universal Containers use the Salesforce Field Service mobile app at customer sites. After completing work, the Technician updates the ServiceAppointment status to Complete and saves the record.
Dispatchers see the appointment as Dispatched on the console instead of seeing the Complete status update.
Which two troubleshooting steps should a Consultant take to resolve the issue?
Choose 2 answers

A. Review Service Appointment automation.
B. Verify the Dispatcher ran the Service Appointment data job.
C. Confirm the Technician's mobile device is online.
D. Investigate the Work Order lifecycle.

Question 2

Northern Trail Outfitters wants to report on its Assets and reflect their attributes including hierarchical relationships.
How should the Consultant meet this requirement?

A. Usethe Assets without Products report.
B. Enable and customize the View Asset Hierarchy action.
C. Create custom reports and reference the Parent Asset and Root Asset fields.
D. Use standard reports and reference the Parent Asset and Root Asset fields.

Question 3

Universal Containers Technicians frequently need to request more parts from another inventory location when stock runs low.
How can Universal Container Technicians achieve this for each product requested?

A. Create a Product Consumed and a Produc request line item.
B. Create a Work Order Line Item and a Product request line item.
C. Create a Shipment and a Productrequest line item.
D. Create a Product Request and a Product request line item.

Question 4

Universal Containers has implemented a Flow that allows Technicians to replace faulty or damaged Assets directly fromwithin the Salesforce Field Service mobile app.
Once a replacement has been made, where can the Asset Relationships be viewed?

A. Only the Primary Assets related list on the Asset object
B. Both the Primary Assets and Related Assets related lists on the Asset object
C. Both the Primary Assets and Related Assets related lists on the Work Order object
D. Only the Primary Assets related list on the Work Order object

Question 5

Ursa Major Solar tracks installed products using the Salesforce Asset object. Each individual solar panel is treated separately. To save money on service calls, many times customers will wait to have a technician come onsite until there are multiple panels that need servicing.
How should the callout for multiple panels be treated in Salesforce?

A. Create a work order for each installed product and a work order dependency to assign to the same resource.
B. Create a work order with a work order line item for eachinstalled product.
C. Create an asset hierarchy with each installed product as a child asset in the hierarchy.
D. Create a work order hierarchy with each installed product as a child work order.

Solutions: