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Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers operates in a highly regulated industry. Technicians must conduct quarterly inspections for all customers in their region. Each inspection should be completed within a single visitand include all installed assets on site.
Which two Maintenance Plan settings should the
Consultant recommend? Choose ? answers

A) Work Order Generation Method = One Work Order Line Item per Asset
B) Service Appointment Generation Method = One Service Appointment per Work Order
C) Service Appointment Generation Method = One Service Appointment per Work Order Line Item
D) Work Order Generation Method = One WorkOrder per Asset

2. A Technician at Universal Containers (UC) is responsible for servicing multiple Assets at a customer site during a single visit. UC wants to minimize impact for the customer and consolidate work for its Technician.
What should theConsultant recommend to meet this requirement?

A) Create a single Work Order with Work Order Line Items for each Asset, each with a Service Appointment.
B) Create and schedule a Service Appointment with a single Work Order with Work Order Line Items for each Asset.
C) Create designated Time Slots to ensure appropriate time is held to accommodate these types of visits.
D) Create and schedule independent Work Orders for each Asset, each with a Service Appointment.

3. Northern Trail Outfitters (NTO) asks its clients for feedback on every service visit. NTO wants to dispatch the appropriate Technicians based on customer feedback.
What are two ways the Consultant can meet this requirement?
Choose ? answers

A) Configure customer preferences on the Service Resource record.
B) Configure and add excluded and required resource Work Rules to scheduling policies.
C) Configure resource preferences on the Account or Work Order.
D) Configure and add excluded and required resource business objectives to scheduling policies.

4. Which Work Rule shoulda Salesforce Field Service Consultant use to assign Service Resources based on related object records?

A) Extended Match
B) Match Field
C) Resource Availability
D) Required Resource

5. Northern Trail Outfitters wants to improve overall responsiveness to customers.
Which Dispatch technique should the Consultant implement to provide the greatest schedule flexibility?

A) Leverage Resource Schedule Optimization.
B) Enable Drip-feed to dispatchthe next appointments.
C) Shuffle daily work manually via the Gantt.
D) Configure the Auto Dispatch scheduled job.

Solutions: