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WGU Operations-Management Exam Syllabus Topics:

WGU Operations Management (C215, VDC2) Sample Questions:

1. Which role do third-party logistics providers play in the supply chain?

A) Tier three distributors
B) Internal distributors
C) Tier two distributors
D) External distributors

2. Which two areas should managers consider in order to adapt to the business dynamics affecting their company?
Choose 2 answers

A) Their influence over future legislation and regulations
B) Their influence and leverage over suppliers
C) Their advertising costs
D) Their control over internal operations

3. Which design work system minimizes repetitiveness in tasks by assigning employees the role of planning and scheduling?

A) Job entitlement
B) Job rating
C) Job rotation
D) Job enrichment

4. Why is it beneficial for an organization to designate employees to communicate alternative ways to complete a job in a methods analysis?

A) They are experts in their field.
B) They know how an operation has always been done with no need to change.
C) They may resist training on new machines.
D) They may have suggestions for improving the operation.

5. What is the name of the model that has been created to examine the four different supply chain perspectives of reliability, flexibility, expenses, and assets/utilization?

A) SCOR (Supply Chain Operations Reference)
B) SCM (Supply Chain Metrics)
C) SCAM (Supply Chain Accreditation Model)
D) RFEAU (Reliability Flexibility Expenses and Asset Utilization)

Solutions: