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Pegasystems Pega Certified System Architect (PCSA) 86V1 Sample Questions:

1. A requirement states: A customer can update an address at any point during case processing by performing the following steps.
1. The customer submits the new address.
2. The application verifies that the address matches postal service requirements.
3. The customer then approves the corrected address .
How do you configure this requirement?

A) Add a case-wide optional action to the workflow for the address submission.
B) Add a case-wide optional process to the case workflow to perform the address change.
C) Add a button to each assignment to present the customer with a form to submit a new address.
D) Add an alternate stage to the case life cycle to change the address.

2. An application must validate postal codes for Canadian customers to match the pattern A1A 1A1, where A represents a letter and 1 represents a number.
Which two configuration options allow you to ensure that a user provides a valid postal code? (Choose two.)

A) Configure a validate rule to test that the entered postal code conforms to the required pattern.
B) Configure the postal code field as a text property with a required input field.
C) Configure an edit validate rule to test that the entered postal code conforms to the required pattern.
D) Configure a drop-down control to select the postal code based on the specified city and province.

3. In a claims application, customers can file home insurance claims. Each claim contains a list of items of loss.
Depending on circumstances, some claims are investigated for potential fraud in parallel to the actual claim process.
Which two entities would you model as case type? (Choose two.)

A) Items of loss
B) Customer
C) Fraud investigation
D) Claim

4. Which statement best describes the business value of delegation?

A) Allows users to direct case processing as dictated by the circumstances of each case
B) Allows stakeholders to approve process improvements to drive operational efficiencies
C) Allows business users to contribute to application design by specifying requirements
D) Allows managers to adjust application behavior in production to meet changing business needs

5. A list report includes columns for purchase requests and regional cost centers. A manager wants the report to show the total number of purchase requests for each of the regional cost centers.
How do you configure the report definition?

A) Summarize the regional cost centers by count.
B) Summarize the purchase requests column by count.
C) Use the purchase requests column to group the cost centers.
D) Filter the results so that the report includes only cost center and purchase requests.

Solutions: