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Pegasystems Pega Certified System Architect (PCSA) 86V1 Sample Questions:

1. Which two requirements demonstrate the need to configure correspondence? (Choose Two)

A) Text the customer with status changes in an insurance claim.
B) Phone a customer for additional information about the caw.
C) Fax a new insurance claim to the auto repair shop.
D) Assign a new insurance claim to a case worker to process.

2. An online retailer allows customers to select a courier service for deliveries. The list of available courier services is drawn from a data type sourced in the Pega database. The Fulfillment department wants to allow local warehouse managers to add courier services to mitigate increases in delivery times and remove courier services that fail to meet delivery metrics .
Which two options are required to allow local warehouse managers to update courier service records in production? (Choose two.)

A) Define an approval process for adding and removing courier services.
B) Create an access group for local warehouse managers.
C) Delegate the records for the courier service data type.
D) Enable rule checkout for the local warehouse managers.

3. A manager requests a report that contains the following columns: Create Date, Case ID, Create Operator, and Work Status. You must sort the cases so the case with the most recent create date appears at the top of the list and descends in order .
How do you design the report definition to support this requirement?

A) Add a filter condition where Create Date is greater than the current date.
B) Select Highest to Lowest sort type for Create Date.
C) Select Lowest to Highest sort type for Create Date.
D) Make the Create Date the first column in the report.

4. You are configuring an external data source using the Integration Designer. You have the REST, Dev, Stage, and Prod endpoint URLs, and a name for the data source .
What other information do you need to configure the external data source?

A) The name of the database where the source data is stored
B) A plan for mapping the data and REST response fields
C) A backup endpoint URL if the configured URL refuses to connect
D) The data views using the external data source

5. You are developing a case type to process visa applications. As part of the process, applicants
need to schedule an interview with the consulate. A child Interview case is created for the interview
process and assessment.
Following the interview, it typically takes 48 hours for the consulate to reach a decision. For the visa case to proceed to applicant notification, the Interview case needs to be resolved.
How do you configure a case type to achieve the required behavior?

A) Add a Create Case step that creates the Interview child case. There is no need to add a Wait step.
B) Add a Create Case step that creates the Interview child case. Following this step, add a Wait step that pauses the parent case until the interview case reaches a status of Resolved and after 48 hours have elapsed.
C) Add a Create Case step that creates the Interview child case. Following this step, add a Wait step that pauses the parent case until 48 hours have elapsed.
D) Add a Create Case step that creates the Interview child case. Following this step, add a Wait step that pauses the parent case until the Interview case reaches a status of Resolved.

Solutions: