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Nokia SDM_2002001030 Exam Syllabus Topics:

Nokia SDM Certification - PS NSOP Sample Questions:

1. Why is a Resource Plan required during the 'Create Customer Solution' Phase?

A) To initiate recruitment of Operations team.
B) To reserve subcontractor resources.
C) To reserve resources from Resource Manager.
D) In order to make a services cost calculation.

2. How would you ensure the GNOC has 24x7 management support?

A) Have Process Owners and/or Team Leaders take on escalation management roles and delegate some of your responsibilities to them to test their capability.
B) Assign tasks and define process's Owners. Provide the Team Leaders with the right management contact names who might provide support in case needed. Delegate all the responsibility to them when you are present at the NOC.
C) Organize the shift by taking into account the experience of the Team Leaders and engineers. Ensure you have constant communication with the Team Leader in case it is necessary for you to manage the team.
D) Ensure that the Team Leader knows all the managers who can support in case of escalation. Ensure in any case you can manage 24x7 all the management tasks assigned to you and ensure your availability.

3. You are managing a NOC in country 'X' where there are very limited 3G skills. The customer has announced they will upgrade their network to 3G. What solution will BEST resolve the skill issue to the mutual benefit of Customer & NSN?

A) A full transition from local support to GNOC delivery should take place, meaning no local 3G Network Operations support in country.
B) GNOC provide the NOC and Technical Support with small team of experts based in country.
C) Employ contractors in local NOC and Field to fill the competence gap.
D) Employ contractors to fill gap whilst competence experts from regional pool transfer capability.

4. What is the duration of a Short Term Planning (STP) period?

A) 6 Months.
B) 1 month.
C) 1 Quarter.
D) 1 Year.

5. When are purchases usually recognized?

A) When subcontractor invoice is received.
B) When the service is completed.
C) When the customer pays the invoice.
D) When goods receipt is posted in SAP.

Solutions: