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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Continuous Improvement | 20% | - Customer Satisfaction & Service Reviews - Performance Analysis - Optimization & Improvement Initiatives |
| Topic 2: Service Operations & Governance | 30% | - Escalation & Stakeholder Communication - Incident, Problem & Change Management - Service Monitoring & Reporting |
| Topic 3: Service Design & Planning | 25% | - Risk Assessment & Dependency Management - SLA, KPI & Service Catalog - Customer Requirements & Expectations |
| Topic 4: SDM Concepts & Framework | 25% | - Nokia SDM Model & Principles - Service Delivery Lifecycle - ITIL/COBIT Alignment |
Question 1
Before which approval gate you have best possible influence on risks and the related costs?
A. Gate 5.
B. Project closing.
C. Gate 4.
D. Gate 6.
Question 2
The negotiation has finally come to an end and NSN successfully signed the contract with customer.Now the CT is pushing the PM to start immediately with the deliveries in order to respect upcoming deadlines.How does the PM proceed ?
A. The PM immediately starts the project setup with the planning and documentation of all project processes (e.g. integration mgmt, scope mgmt, time mgmt, cost mgmt, quality mgmt, risk mgmt, communication mgmt, etc...).
B. The PM request a Project Target Agreements meeting for the handover of all contractual agreements, the "As Sold Cost Estimation" and the risk analysis.
C. The PM immediately starts with setting up the project, analyzing the received contracts and documenting the contractual deliverables.
D. With high priority the PM delivers the services related to the upcoming deadlines and meanwhile he will set-up the project and start planning of all project processes (e.g. integration mgmt, scope mgmt, time mgmt, cost mgmt, quality mgmt, risk mgmt, communication mgmt, etc.).
Question 3
What is the BEST timing to review the Estimate at Completion (EAC)?
A. During the planning phase, in order to anticipate all possible risks.
B. During the entire project lifecycle, typically once per month.
C. During project closurein order to consistently explain the Project results.
D. Each time the Cost and Progress Manager requests support to review cost deviations.
Question 4
Which of the following options contains the basic steps of the Change Management process ?
A. 1. Analyze change
2.Implement change
3.Close change
B. 1. Analyze Change Request
2. Reject/Approve Change Request
C. 1. Open Change Request
2. Reject/Approve Change Request
D. 1. Initiate change
2.Analyze change
3.Implement & Monitor change
4.Close change
Question 5
What is the impact on a 3G Flexi project if you would delay a supplier invoice payment with x amount of days?
A. The PM of the supplier will escalate the issue to NI SBU senior management.
B. The PM of the supplier will escalate the issue to Project Procurement manager.
C. The cash flow of the project is positively influenced.
D. The Project Asset Rotation Days (PARD) will increase.
Solutions:
| Question 1 Answer: C | Question 2 Answer: B | Question 3 Answer: B | Question 4 Answer: D | Question 5 Answer: C |
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