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Salesforce Certified Sales Cloud Consultant Sample Questions:

1. During the requirements gathering workshops at Cloud Kicks, the project team and subject matter experts bring up new ideas to incorporate into the current project.
Which best practice should the consultant use to refocus the meeting and stay on topic?

A) Remind the team of the purpose and scope of this project.
B) Incorporate the new ideas into the solution design.
C) Invite only the subject matter experts to subsequent workshops.

2. Northern Trail Outfitters has created a Complaints custom object related to Accounts. The organization-wide default has been set to Private. Only users within the Complaints Specialist public group should be able to view and edit any Complaint record.
Which option should a consultant recommend to meet the requirements?

A) Use Apex managed sharing to grant record access to users In the Complaints Specialist public group.
B) Create a criteria-based sharing rule that grants Read/Write access to the Complaints Specialist public group.
C) Set the Complaints object's default visibility to allow only the users In the Complaints Specialist public group to access the records.

3. Cloud Kicks noticed its data quality has degraded since its initial Sales Cloud implementation and is working with a consultant to develop a data management plan. The consultant suggested some best practices for creating, processing, and maintaining data.
Which functional area can be improved by using third-party data enrichment tools?

A) Owning roles and records
B) Monitoring changes and updates
C) Enforcing validation rules

4. At Cloud Kicks (CK), each sales rep is assigned a sales ops specialist and a sales engineer. CK wants to ensure that the assignedsales ops specialist and sales engineer have appropriate access to Accounts and Contacts. The organization-wide defaults (OWD) for Contact are set to 'Controlled by Parent'.
Which solution should the consultant recommend to share Contacts?

A) Change the Contact OWD to Private and create sharing rules to grant visibility.
B) Add the Sharing button to the page layout so sales reps can share Contacts.
C) Set up Account Teams with defaults for each sales rep.

5. Sales reps at Cloud Kicks are responsible for creating leads manually and uploading leads. The marketing department has noticed that some leads are missing important information.
Which functionality should the consultant apply to ensure that the main fields are populated?

A) Screen flows
B) Required fields
C) Path with key fields

Solutions: