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Salesforce Sales-Con-201 Exam Syllabus Topics:

Salesforce Certified Sales Cloud Consultant Sample Questions:

1. Universal Containers is realigning sales territories and needs to update ownership across its
400,000 accounts. The organization-wide default for Accounts is Private. Which factor should the consultant consider when updating the sales territories and Account owners?

A) The Salesforce recycle bin needs to be emptied prior to realignment.
B) The organization-wide default should be set to Public before the update can be performed.
C) The operations team can defer sharing calculations to decrease the risk of lock errors during the data update.

2. The sales team at Cloud Kicks has been late meeting project deadlines and missed multiple meetings. What should the consultant recommend to the project manager?

A) Confirm that the statement of work (SOW) Is realistic.
B) Bring additional resources from the consulting firm to the project.
C) Revisit the communication plan and set up more frequent check-ins.

3. Cloud Kicks (CK) is planning to use Person Accounts to maintain information on its retail customers. CK likes to track connections among customers to capture household relationships, referrals, and so on. One customer can have many relationships. What should a consultant consider when implementing Person Accounts and supporting many relationships between customers in Salesforce?

A) Use Contact for retail customers and use Accounts to maintain relationships.
B) Create a custom field to establish relationships and create hierarchies among Person Accounts.
C) Enable Contacts to Multiple Accounts to create indirect relationship between two or more Person Accounts.

4. Cloud Kicks wants existing sales reps to adopt the new Sales Cloud implementation quickly and reduce resistance to change. What should the consultant recommend as part of the rollout strategy?

A) A change management plan including training, communication, and executive sponsorship
B) Immediate mandatory usage with no training
C) A single email announcement with no follow-up

5. Cloud Kicks wants to standardize how opportunity stages map to forecast categories (e.g., Commit, Best Case, Pipeline) across the sales org. What should the consultant recommend?

A) Let each rep set their own mapping
B) Use a custom field unrelated to Stage
C) Configure the Sales Process's stage-to-forecast-category mapping

Solutions: