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NEW QUESTION 73
Ursa Major Solar (UMS) would like to render a header and footer from an external content management system into its customer portal.
Which feature should UMS use to accomplish this?
- A. CMS Connect
- B. Compact Header Properties
- C. Rich Content Editor
- D. Developer Console
Answer: C
NEW QUESTION 74
Universal Containers is implementing a customer community.
What sharing mechanism should be used to allow customers to view their own cases even after those cases are assigned to a support agent?
- A. Case co-ownership using Super User access
- B. Sharing Set
- C. OWD and Apex Sharing
- D. Sharing Map and custom permission set
Answer: B
NEW QUESTION 75
Northern Trail Outfitters (NTO) is building a digital experience for its independent researchers who will be collaborating with NTO's staff on their research-related submissions.
Which user visibility setting needs to be enabled at a minimum?
- A. None
- B. Guest User Visibility
- C. Portal User Visibility
- D. Site User Visibility
Answer: C
NEW QUESTION 76
Universal Containers (UC) would like to create a site for its existing customers. The site will contain articles, manuals, and FAQs. The site will also contain access to UC's Contracts object specific to each customer and the ability for customers to update their billing information, requiring them to log in to the site to access any information.
Which template should UC select when building its site?
- A. Help Center
- B. Partner Central
- C. Customer Service
- D. Customer Account Portal
Answer: A
NEW QUESTION 77
The mission of No More Homelessness (NMH) is to help every homeless person in the best possible manner through its Experience Cloud site. NMH's site manager wants to set up search engine optimization (SEQ) to ensure NMH's public Experience Cloud site is visible to search engines.
Which two practices does the site manager need to do to ensure SEO is implemented successfully?
Choose 2 answers
- A. Check whether the SEO Institute has provided the approval for the site with end date.
- B. Check whether manual sitemap refresh happens on the last day of every month.
- C. Check whether a custom robots.txt file to control indexing has been created. b
- D. Check whether the Experience site is public and activated. Pencil & Paper
Answer: C,D
NEW QUESTION 78
Universal Containers (UC) has a B2C customer department that uses person accounts to track and manage all B?C customers. UC has set up a B2C site using Salesforce Experience Cloud. The VP of B?C business wants to enable self-registration on the portal so customers can create their own user accounts.
What should the Experience Cloud consultant at UC recommend so that the new users self-registering on the B2C site are captured as person accounts In Salesforce?
- A. Use the standard self-registration configuration under Experience Workspace that assigns users to a default business account, and then build a trigger on Account to create person accounts for each user.
- B. Use the standard self registration configuration under Experience Workspace and leave the default Account field empty.
- C. Create a custom self-registration page and Apex handler that creates a person account for each user self-registering on the portal.
- D. A Restrict the Account record type access to Person Account record type only for the Site Guest User, so any account created is
Answer: D
Explanation:
by default a person account.
NEW QUESTION 79
Universal Containers is planning to build a community where customers will be able to view Knowledge articles and chat live with a support agent.
What should the administrator use to configure the chat functionality?
- A. Chat Agent Guided Setup Flow and Service Console
- B. Experience Builder and Chatter
- C. Service Console and Service Channel
- D. Service Channel and Chatter
Answer: A
NEW QUESTION 80
Universal Containers has recently launched a site for its retailers. Retailers able to collaborates with other retailers around topic; however, retail managers aren't' able to see records owned by their peers and subordinates.
What should be done to resolve the issue?
- A. Retail managers need to be given Super User access.
- B. A Sharing Rule needs to be created.
- C. Retail managers need to be put in the executive role in the Role Hierarchy.
- D. A Sharing Set needs to be created.
Answer: A
NEW QUESTION 81
Universal Containers (UC) has hired UX designers to help improve brand recognition and has a new style guide it needs to implement to unify branding across all of its Experience sites.
What should UC do to accomplish this?
- A. Create a custom template to apply to all Experience sites.
- B. Create a custom theme to apply to all Experience sites.
- C. Send the style guide to Experience managers to implement.
- D. Reference a shared Bootstrap CSS file in all of the sites.
Answer: C
NEW QUESTION 82
What does a system administrator need to do when creating Experience Cloud users?
- A. Assign Partner Community Plus license to the user.
- B. Add user to an account as a user record.
- C. Add user to an account as a contact record.
- D. Click the "Log In to Site as User" button.
Answer: C
NEW QUESTION 83
What is a prerequisite for creating a user that has a Partner Community license?
- A. The Enable as Partner'' action must be present on the User page layout.
- B. Select ''Enable as Partner'' in the Experience Workspace.
- C. The ''Enable as Partner'' action must be present on the Account page layout.
- D. Ensure that the partner user has the '' Enabled as partner'' permission set.
Answer: C
NEW QUESTION 84
Ursa Major Solar (UMS) is automating its business processes using Salesforce. UMS wants its Platinum partners to be able to approve installation projects and deals. In which two ways can UMS accomplish this? Choose 2 answers
- A. Assign external users as the co-owners on records and create a digital experience for those users.
- B. Add external users directly to approval queues and create a digital experience for those users.
- C. Assign external users as approvers on records and create a digital experience for those users.
- D. Assign external users Super User access on records and create a digital experience for those users,
Answer: B,C
NEW QUESTION 85
Dreamscape Flowers (DF) is a well-known global with a large network of partners in various regions DF currently has a number of manual process with varied complexity. Some of these processes involve lifecycle management that DF is looking to automate as part of a broad digital transformation initiative.
In what three ways can Salesforce Partnership Management (PRM) help DF?
Choose 3 answers
- A. Providing reports and dashboards access to partners
- B. Preventing channel conflict
- C. Automating partner onboarding process
- D. Helping partners manage their payments and file taxes
Answer: A,B,C
NEW QUESTION 86
Universal Containers (CU) is looking to create a site that supports channel sales, leads distribution, and deal registration.
Which template should UC select?
- A. Help Center
- B. Customer Account Portal
- C. Partner Central
- D. Build Your Own
Answer: C
NEW QUESTION 87
Cloud Kicks (CK) has a Partner Community with an External Account hierarch. The Number of Partner Roles is set to two with the roles defined as Partner Manager and partner user.
If CK has a Partner user at a child account that creates a case, who will have access?
- A. The Partner user who created the case, their peers in the Partner user role, those in the Partner manager role above them, those in the Partner user role in the partner account, and those in the partner Manager role in the parent account.
- B. The partner user who created the case, their peers in the partner user role, those in the partner Manager role above them, and those in the Partner Manager role in the parent account.
- C. The Partner user who created the case those in the Partner Manager role above them, and those in the Partner manager role in the Partner account
- D. The partner User who created the case, those in the partner Manger role above them, those in the Partner user role in the parent account, and those in the partner manager role in the parent account.
Answer: A
NEW QUESTION 88
Northern Trail Outfitters (NTO) reports that 50% of calls to its support line are for repeatable issues.
Using standard out-of-the-box functionality, in which ways can NTO decrease its call volume using an Experiences site?
Choose 3 answers
- A. Deploy a chatbox to address common questions.
- B. Enable Chatter Questions to encourage peer-to-self-service
- C. Create a public ''announcement only' group for moderators to address common questions.
- D. Create an FAQ Knowledge article.
- E. Create an FAQ rich text component on the Home page.
Answer: A,B,D
NEW QUESTION 89
Universal Containers (UC) wants to build a product registration site to allow guest users to register a product.
The
functionality will involve a multi-step flow.
How should UC enable the guest user to run the flow?
- A. Set the "Enable Lightning Flows for Guest User" toggle option to ON in Setup.
- B. Assign a single screen to multi-step flow and give the guest user access via page layout.
- C. Save the flow with the "System Context Without Sharing-Access All Data" option.
- D. Convert multi-step flow into individual flows and give the guest user access to each flow separately.
Answer: B
NEW QUESTION 90
Northern trail Outfitters has created a microsite digital experience for its Gold-Level VIP customers. The digital experience is not yet actives.
The community manager would like to send welcome emails on a specific day, which include a promotion for participating in the community.
In which order should the community manager perform activation steps?
- A. Publish the community, which will send out the welcome emails.
- B. Set the community to Active, and available profiles and permission sets to the Adman Workspace, and create a process to send the welcome emails.
- C. Add available profiles and permission sets to the Admin Workspace, enable Contacts as community users, set welcome emails to Enabled, and set the community to Active.
- D. Set the Community to Active, and available profiles and permission sets to the Admin Workspace, enable Contacts as community users, and set welcome emails to Enabled.
Answer: C
NEW QUESTION 91
An administrator for Cloud Kicks wants to create a new partner user for an existing site.
Which step does the administrator need to perform right before providing user details and saving the user record?
- A. Click "Manage Partner User" on the Account detail page, then click "Enable Partner User".
- B. Click "New" on the User Setup page in Lightning Experience.
- C. Click "Manage External User" on the Contact detail page, then click "Enable Partner User".
- D. Click "Manage Partner User" on the Contact detail page, then click "Enable Customer User".
Answer: C
NEW QUESTION 92
The Salesforce Administrator at Ursa Major Solar is trying to create a partner user for their Partner Community that was built using Salesforce Experience Builder. However, the admin is not able to create it from the contact record.
What could be two reason causing this issue?
Choose 2 answers
- A. The Salesforce Administrator is not a member of the Partner Community
- B. The account record associated with the contact record is not enabled as a partner.
- C. The Salesforce administrator is not marked as a delegated administrator on the partner account.
- D. The Salesforce Administrator is not assigned a role in Salesforce.
Answer: B,D
NEW QUESTION 93
Bloomington Caregivers (BC) has created a customer Experience site using Experience Cloud that gives customers the ability to pay this, manage appointments, and open cases with support. BC also has a partner Experience site on Experience Cloud. The company's leadership has now decided to extend access to the customer Experience site to its partners and internal Salesforce users so they can collaborate more effectively.
What is the recommended way to add partners and internal users to the customer Expenence site?
- A. Enable the partner accounts and the internal accounts as customers; the users under these accounts will then automatically gam access to the customer site.
- B. Create business accounts for partners and internal users, enable the accounts as customers, and then create users under these accounts by creating contacts.
- C. Configure SSO between the partner site and customer site so partners get access. Also configure SSO between internal org and the customer site so internal users get access to the customer site.
- D. Add the existing partner profiles and internal user profiles to the customer Experience site; this will automatically give users access to the customer site.
Answer: D
NEW QUESTION 94
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