100% PASS RATE Microsoft Dynamics 365 MB-240 Certified Exam DUMP with 145 Questions
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The benefit of obtaining the MB-240: Microsoft Dynamics 365 for Field Service Exam Certification
- It help you to make your career into IT professionals and file systems, file and print sharing, local storage to get respectful plus excellent jobs into Market.
- This certification will be judging your skills and knowledge on your understanding Microsoft Dynamics 365 concepts & Understanding of how to operate on Microsoft Dynamics 365.
- This certification credential will give you edge over other counterparts. Apart from knowledge from MB-240: Microsoft Dynamics 365 for Field Service Exam.
NEW QUESTION # 23
You are a scheduler for Contoso Manufacturing.
You need to configure the Requirement Panel Views.
Which Microsoft Dynamics 365 Field Service view do you need to add or modify to meet this request?
- A. Resource Request
- B. Bookable Resource Booking
- C. Resource Assignment
- D. Resource Requirement
Answer: D
NEW QUESTION # 24
Drag and Drop Question
You are a Dynamics 365 for Field Service Administrator. You are working with your company's scheduling team on requirements for a new schedule board view.
The team needs a schedule board view where they only see work orders with a priority of Critical.
Which three steps should you perform, in sequence, to meet their need? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
NEW QUESTION # 25
DRAG DROP
You work for a digital billboard manufacturing company. When manufacturing is completed, the new digital billboards are shipped to a client site for installation. As the dispatcher for your company, you need to identify and schedule the different resources that are required to complete the installation of the digital billboard.
The installation of a billboard is a complicated process and requires a large team of resources all with different skills. These installations occur frequently, so you want to dispatch the resources for installations as efficiently as possible.
You need to configure multi-resource scheduling.
Which three steps should you perform, in sequence, to enable the multi-resource scheduling? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:
Answer:
Explanation:
Section: Schedule and dispatch work orders
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/multi-resource-scheduling-requirement-groups
NEW QUESTION # 26
You are setting up a maintenance agreement for a new customer that will require preventative maintenance visits as well as emergency visits to repair unforeseen equipment failures.
You want to be certain that the price the customer is charged for all maintenance and repairs visits accurately reflects the agreed upon price list. The price of the spare parts used in equipment repairs varies significantly by the territory where the client is located.
As the work order administrator, you need to ensure that the prices used when generating the invoices for work completed are correct, based on the agreement with the customer and the territory of the customer.
What are three ways that you can accomplish this goal? Each correct answer presents a complete solution.
- A. Add a regional price list to the agreement that includes the price for products and services used.
- B. Add a regional price list to the work order type that includes the price for products and services used.
- C. Add a territory relationship to the agreement that includes the price for products and services used.
- D. Add a regional price list to the work order product that includes the price for products and services used.
- E. Add a territory relationship to the work order that includes the price for products and services used.
Answer: A,B,D
Explanation:
https://docs.microsoft.com/en-us/dynamics365/field-service/work-order-entitlements
NEW QUESTION # 27
A customer experience manager wants to share a technician's phone number with a customer. The customer needs to be able to see the phone number in the customer experience portal and be able to communicate directly with the technician.
The customer reports that they are not able to see the phone number in the portal.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. Ensure the customers Communication Type is set to Both
- B. Ensure the customer's communication preference is set to Allowed
- C. Within the Customer Portal, update Show Resource Phone to Yes.
- D. Verify that the Main Phone field is populated.
- E. Verify that the customer is nor on the exclusion list.
Answer: B,E
NEW QUESTION # 28
DRAG DROP
There are certain steps a Field Service Manager must take for RMA approval, and then for creating an RMA receipt.
Which steps pertain to RMA Approval and which steps pertain to RMA Receipts? To answer, drag RMA Approval or RMA Receipts to the appropriate steps. RMA Approval and RMA Receipts may be used once, more than once, or not at an. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Select and Place:
Answer:
Explanation:
Section: Manage inventory and purchasing
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/process-return
NEW QUESTION # 29
A new service technician was recently hired on at Litware, Inc. and is assigned to the HVAC team. The service technician is still learning about the job and the units the company sells and services.
The service technician has been assigned to a repair work order for a unit. Upon arrival and inspection, the service technician turns off the one circuit breaker to the unit, but is not sure what should be done next. The service technician makes a phone call to the internal help team, but they aren't sure how to provide guidance as they cannot see what exactly the service technician is looking at and the service technician cannot describe it.
What should the company implement to handle this sort of issue?
- A. Microsoft Teams
- B. Resource Scheduling Optimization
- C. Microsoft Dynamics 365 Remote Assist
- D. Microsoft Dynamics 365 Guides
Answer: C
NEW QUESTION # 30
You are implementing Dynamics 365 for Field Service.
Your customer needs to understand how they can schedule the closest possible resource to a work order.
The requirement further specifies it could be start of day from the company's site or during the middle of the day from an existing work order.
You need to provide them with the settings they need to properly configure so the closest resource is found when using the schedule assistant.
What should you suggest?
- A. Update the filter on the Scheduler core tool tips view.
- B. Update the Starting Location to Organization Unit within Schedule Board Settings.
- C. Update the Load Default Filters on the Schedule Assistant.
- D. Update the Resources Synchronization Timeout (in sec) setting within the Schedule Board Settings.
Answer: B
NEW QUESTION # 31
Your company's inventory clerk is using the Returning to Vendor feature in Dynamics 365 for Field Service toprocess a customer's request to return a wheel that is the wrong size.
The clerk needs to understand the different tracking options for returning to the vendor.
Which actions correspond with track the return and which actions correspond with another return to vendoroption? To answer, drag the type of return to the action. Each type or return may be used once, more thanonce, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 32
A new service agreement automatically generates 12 monthly work orders for a new customer.
What are two possible status values for the work orders? Each correct answer presents a complete solution.
- A. Open-requested
- B. Open-reserved
- C. Open-unscheduled
- D. Open-scheduled
Answer: C,D
NEW QUESTION # 33
Your company's inventory clerk has received a truck shipment of parts for repair of equipment on such a rush order. The order needs to be completed as soon as possible.
Which three steps, in sequence, are needed to receive the products to the existing rush order in Field Service?
To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
1 - Click the drop-down arrow next to the P.O. name.
2 - Click Receipt Products
3 - Click Show Purchase order Products not fully received yet.
NEW QUESTION # 34
You are implementing the schedule board for a HVAC (heating, ventilation, and air conditioning) company. The company has two dispatchers in their own territories who only schedule resources within their territory.
You need to configure the schedule board so that each dispatcher only sees resources who belong in their territory, as well as work orders to be scheduled in their territory.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
1 - Ensure the time zone is set for each territory.
2 - Ensure each resource has the appropriate...
3 - Create a schedule board tab for each territory.
4 - Add the service territory to each tab and select...
NEW QUESTION # 35
You have configured Microsoft Dynamics 365 Customer Voice, along with Dynamics 365 Field Service.
Your manager wants to add the customer's First Name, Last Name, and Work Order Number to the survey.
In which two survey elements can you add these variables? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. Section description
- B. Survey header
- C. Footer text
- D. Post-survey message heading
Answer: A,D
NEW QUESTION # 36
You need to configure the Microsoft Dynamics 365 Field Service mobile app to provide field technicians with access to custom entities.
What should you do?
- A. In the mobile offline profile, add a custom data filter to the entity.
- B. Add the entity to the site map of the Field Service mobile model-driven app.
- C. Go to the mobile offline profile, and add the entity.
- D. Create a new role and assign it to the technicians.
Answer: A
NEW QUESTION # 37
Your company decided they want the Field Service territory structure to match that of the already defined sales territories within Dynamics 365. This would allow reporting by territory on the Sale and related warranty work on products in a specific territory. It will also allow scheduling of resources based on location.
You have been tasked with setting up the territories to allow for scheduling work and filtering by technicians.
Which two pieces of information must you provide when setting up Territories so work can be scheduled to the appropriate technicians? Each correct answer presents part of the solution.
- A. Territory Name
- B. Users assigned to one or more territory
- C. Bookable Resources assigned to one or more territory
- D. Territory Manager
Answer: A,C
NEW QUESTION # 38
Drag and Drop Question
You are a Dynamics 365 for Field Service administrator. Your company only uses contractors as Bookable Resources. The contractors are not licensed Dynamics 365 users.
The scheduling team books work orders to resources based on location. The team provides you with scenarios because many resources are not showing up in the scheduling assistant.
You need to update bookable resource records based on the provided scenarios.
Which address type should you use with each scenario? To answer, drag the appropriate address type to the appropriate scenario. Each address type may be used one, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation:
https://docs.microsoft.com/en-us/learn/modules/configure-bookable-resources-urs-dynamics- field-service/3-define-bookable-resources
NEW QUESTION # 39
Drag and Drop Question
You need to create a requirement group for a work order.
Which three steps should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
NEW QUESTION # 40
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Microsoft MB-240 Exam is divided into several sections, each of which focuses on a specific aspect of Dynamics 365 Field Service. MB-240 exam covers topics such as configuring field service settings, managing resources and work orders, setting up and configuring inventory, and managing customer service. MB-240 exam also covers topics related to mobility, such as configuring the Field Service Mobile app and managing Field Service Mobile projects.
The Microsoft MB-240 exam is aimed at individuals who have a thorough understanding of field service operations and have experience working with Dynamics 365 Field Service. As the role of the field service consultant requires the ability to work with customers, the exam also tests skills related to communication, collaboration, and problem solving.
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