[2023] Use Valid New 3312 Test Notes & 3312 Valid Exam Guide
3312 Actual Questions Answers PDF 100% Cover Real Exam Questions
The Avaya Aura® Contact Center is a comprehensive customer engagement solution designed to help businesses meet the demands of their customers. This solution provides a unified platform for managing voice, email, chat, SMS, and social media interactions. The Avaya 3312 exam is an important step for professionals who want to demonstrate their proficiency in administering this powerful solution. The exam is recognized globally and is a valuable asset for professionals who want to advance in their careers.
NEW QUESTION # 22
A customer with Avaya Aura Contact Center (AACC) is creating an application flow using a Queue block.
This block can be given a unique name Lo identify it on the flow-Under which tab on the Queue block would the name of the block be assigned?
- A. Setup
- B. Queue
- C. Transition
- D. Processing
Answer: A
NEW QUESTION # 23
Refer to the exhibit.
The logic block in the exhibit references a CLID intrinsic vip_customers_gv.
Which type of intrinsic uses CLID data to determine routing?
- A. Traffic
- B. Skillset
- C. Time
- D. Call
Answer: C
NEW QUESTION # 24
Refer to the exhibit.
The flow in the exhibit has been created in Avaya Aura Contact Center (AACC) Orchestration Designer Scripting. If the automotive skillset is out of service, the caller will hear a technical difficulties announcement, and then proceed to the Logic Block. After the technical difficulties announcement, the caller should be disconnected.
To provide a disconnect, to which block should the technical difficulties output block be connected?
- A. Finish Block
- B. Treatment Block
- C. Anchor Block
- D. Custom Block
Answer: C
NEW QUESTION # 25
A customer using CTI to provide screen pops to the agent requires a four second delay inserted before a call is presented to the agent's telephone.
Which Call Presentation Class option would be used to accomplish this task?
- A. After Call Break for N seconds
- B. Put DN on hold to answer call
- C. Return to Queue
- D. Call Force Delay
Answer: D
NEW QUESTION # 26
A customer with Avaya Aura Contact Center has created a loop in a script application with the following parameters:
1. While the caller is in the loop, the customer wants an announcement to play every thirty seconds, and the queued status of the call and the In-service status of the skillset must be evaluated
2. If the call is not queued, and if the skillset is out of service, the call will be sent to an out of service announcement
3. If the call is not queued and the skillset is in service. It must be re-queued.
What is the proper script syntax to accomplish this requirement?
- A. Section wait_loop
IF QUEUED AND IF OUT OF SERVICE automotive THEN
GIVE RAN out_of_service_ran_gv
DISCONNECT
END IF
END IF
GIVE RAN agts_still_busy_ran_gv
WAIT 30
EXECTUTE wait_loop - B. Section wait_loop
IF NOT QUEUED AND IF NOT OUT OF SERVICE SKILLSET automotive THEN
GIVE RAN out_of_service_ran_gv
DISCONNECT
END IF
END IF
GIVE RAN agts_still_ran_gv
WAIT 30
EXECUE walt_loop - C. Section wait_loop
IF NOT QUEUED THEN
IF NOT OUT OF SERVICE automotive THEN
QUEUE TO SKILLSET automotive
WAIT 2
ELSE
GIVE RAN out_of_service_ran_gv
DISCONNECT
END IF
END IF
GIVE RAN agts_still_bu5y_ran_gv
WAIT 30
EXECTUTE wait_loop - D. Section wait_loop
IF NOT QUEUED THEN
IF OUT OF SERVICE SKILLSET automotive THEN
GIVE RAN out_of_service_ran_gv
DISCONNECT
END IF
END IF
GIVE RAN agts_stlll_busy_ran_gv
WAIT 30
EXECTUTE wait_loop
Answer: C
NEW QUESTION # 27
After queuing a contact to a skillset, how many seconds are recommended that a script should wait?
- A. WAIT 8
- B. WAIT 1
- C. WAIT 4
- D. WAIT 2
Answer: D
NEW QUESTION # 28
You must configure Avaya Aura Contact Center (AACC) to send skillset calls back to the queue when they are delivered to an available agent, but do not get answered by that agent.
Which AACC configuration option is used to accomplish this task?
- A. Formulas
- B. Global Settings
- C. Call Presentation Classes
- D. Threshold Classes
Answer: C
NEW QUESTION # 29
A supervisor with Avaya Aura Contact Center (AACC) would like to create a custom Application Display.
The data fields available fall into three categories: cumulative, fixed, and instantaneous.
What is an example of a fixed data field?
- A. Calls Waiting
- B. Service Level Threshold
- C. Average Answered Delay
- D. Application Name
Answer: C
NEW QUESTION # 30
Refer to the exhibit.
The Queue block in the exhibit shows queuing to multiple skillsets as referenced in the Global variable, customer_service_gv. The administrator would like the calls to queue to the skillset with the most logged in agents.
Using a Queue block, under which tab would the Most Logged in Agents be configured?
- A. Logic
- B. Queue
- C. Setup
- D. Processing
Answer: A
NEW QUESTION # 31
Which statement regarding scripts is true?
- A. A primary script is the only place that call variables can be assigned.
- B. A secondary script is the only place treatments can be applied to the call.
- C. A primary script is referenced directly from the Master script, otherwise it is a secondary script.
- D. Only a single secondary script allowed per application.
Answer: C
NEW QUESTION # 32
A customer with Avaya Aura Contact Center (AACC) uses an Event Handler to monitor for unsolicited events and failed responses.
Which statement regarding the Event Handler is true?
- A. The event handler can monitor for excessive Not Ready time.
- B. The event handler must be the first line on any script.
- C. The event handler, if applied on a primary script, does not need to be re-applied on the secondary script.
- D. The event handler monitors for music failure.
Answer: D
NEW QUESTION # 33
A customer with Avaya Aura Contact Center (AACC) Manager Server would like to view the differences between the data in the Local View and the data in the Contact Center View, arid then resolve the differences so that both views contain the same data.
Which view enables this feature?
- A. the Problems View
- B. the Synchronization View
- C. the Editor View
- D. the Comparison View
Answer: B
NEW QUESTION # 34
The CCMS Host Application Interface (HAI) Service provides database lookup and call data attachment service without using a Customer Developed Applicatior (CDA).
What is used to configure this service?
- A. Task Flow Executor (TFE)
- B. Database Integration Wizard (DIW)
- C. Data Exchange Server (DX Server)
- D. Application Programming Interface (API)
Answer: A
NEW QUESTION # 35
Refer to the exhibit.
The graphic shows an Access Class, cust_serv_spv, and the two components that comprise the Access Class definition, the contact Center Manager Server (CCMS) AACCMM04, and the Administration. Permissions levels ate granted to items within the launchpad through the creation of an Access Class.
If the supervisor has access to every item on the Launchpad, and if no permissions are granted under the Administration option what would be the result of access restriction for the user assigned to that Access Class?
- A. The user would not be able to acquire Control Directory Numbers (CDN).
- B. The user would not be able to configure new agents.
- C. The user would not be able to access the Audit Trail from the Launchpad.
- D. The user would not be able to create new administrative users.
Answer: D
NEW QUESTION # 36
The manager of the Customer Service Department wants calls into the Customer Service Application to be answered in 20 seconds or less, and wants to see what percentage of calls are meeting this objective by watching real-time displays.
Where would the Contact Center Manager Administration (CCMA) establish this 20 second cutoff point?
- A. Real Time Statistics
- B. Historical Statistics
- C. Application Threshold Class
- D. Real Time Reporting
Answer: C
NEW QUESTION # 37
You are building a new call flow that will use hold music, that is stored on the Avaya Aura Media Server (AAMS), while calls are waiting in queue. You created your music folder on AAMS and uploaded the music files to the music folder in the AAMS server successfully.
What needs to be done in the Contact Center Manager Administration (CCMA) server to allow the music to be used in the new call flow?
- A. Create a new music skillset.
- B. Create a new music Control Directory Number (CDN).
- C. Create a new music Call Presentation Class.
- D. Create a route with the name of the music content group on AAMS.
Answer: D
NEW QUESTION # 38
A customer with Avaya Aura Contact Center (AACC) requires a real-time report that will show up to 15 minutes of real time data on the screen, allowing the supervisor to identify trends as they emerge.
Which Real-Time Display would accomplish this?
- A. Time Line Display
- B. Billboard Collection
- C. Interval to Date Display
- D. Agent Map
Answer: D
NEW QUESTION # 39
A customer with Avaya Aura Contact Center (AACC) Orchestration Designer wants to create an application flow that checks the following:
1. Verify that the skillset is in service.
2. Provide a recorded announcement if the skillset is not in service.
3. Queue to the skillset if the skillset is in service.
4. Provide a recorded announcement for a welcome message.
Which three flow blocks support these requirements? (Choose three.)
- A. Queue
- B. Wait
- C. Input
- D. Output
- E. Logic
Answer: A,B,D
NEW QUESTION # 40
A customer with Avaya Aura Contact Center (AACC) would like to use the Configuration Tool spreadsheet to add resources to the Contact Center.
Which three tasks can be configured using this tool? (Choose three.)
- A. presentation classed
- B. script variables
- C. skillsets
- D. threshold classes
- E. assignments
Answer: A,C,D
NEW QUESTION # 41
A customer with Avaya Aura Contact Center has opened the Skillset View in the Contact Center Management component.
Which task can be performed from this view?
- A. Import a list of agents from a spreadsheet.
- B. Create a new skillset.
- C. Create an Agent to Skillset Assignment.
- D. Delete a supervisor.
Answer: B
NEW QUESTION # 42
A customer with Avaya Aura Contact Center (AACC) Orchestration Designer opens the Contact Router for the first time by right clicking the Master Script.
Which options are available?
- A. Open in text editor/Open in flow editor
- B. Open Edit/Open View
- C. Open/Open in Flow Editor
- D. Open application/Edit application
Answer: C
NEW QUESTION # 43
A customer with Avaya Aura Contact Center (AACC) wants to create a script using intrinsics. The script will be screened using the 'QUEUED COUNT' intrinsic.
Which category of intrinsic is the 'QUEUED COUNT" intrinsic?
- A. Skillset
- B. Time
- C. Traffic
- D. Call
Answer: C
NEW QUESTION # 44
A customer with Avaya Aura Contact Center (AACC) has five calls waiting in queue for the Customer Service Skillset. An agent becomes available to answer the calls.
Which call will be presented to the agent?
- A. the call for which the agent has the highest priority
- B. the call that has been in the system the longest
- C. the call that has been in queue the longest
- D. the call with the highest priority in the script
Answer: B
NEW QUESTION # 45
When using a host block within a call flow, to what does the Provider ID value refer?
- A. This is the HDX Connection Provider ID set within the database integration wizard.
- B. This is the license identifier of the Avaya Aura Contact Center (AACC) base Contact Center Manager Server (CCMS) license.
- C. This is the caller's telephone number.
- D. This is the SQL Statement ID set within the database integration wizard.
Answer: A
NEW QUESTION # 46
From which area of the Avaya Agent Desktop can you copy the Customer CLID?
- A. Customer Basic Tab
- B. Customer Contact Tab
- C. Customer Intrinsics Tab
- D. Customer Detail Tab
Answer: C
NEW QUESTION # 47
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Passing the Avaya 3312 exam is a great achievement for contact center administrators who want to demonstrate their competence and expertise in managing Avaya contact centers. This certification can help professionals to advance their careers and increase their earning potential, as well as provide them with the skills and knowledge needed to ensure the smooth operation of contact centers and enhance customer satisfaction.
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