A fully updated 2021 C-C4H510-04 Exam Dumps exam guide from training expert TroytecDumps
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NEW QUESTION 25
You want to create a maintenance plan for a vehicle check at 10,000 kilometers or 12 months. What schedule condition and schedule type do you use?
- A. One time, fixed
- B. One time - no condition, time and counter-based
- C. One time, time and counter-based
- D. Absolute, counter-based
Answer: C
NEW QUESTION 26
The status of a ticket needs to be escalated. Which tool can be used to achieve this? Note: There are 2 correct Answers to this question.
- A. Resource scheduler
- B. Feature action within tickets
- C. Workflow rule
- D. Maintenance plan
Answer: B,C
NEW QUESTION 27
A maintenance plan is created with the condition "Every 5 weeks". Based on this condition, a ticket is created on March 1, but ticket processing is delayed. Which option should you enable on the ticket template to avoid creation of multiple tickets?
- A. Consider maintenance plan condition
- B. Consider delay
- C. Consider contract status
- D. Consider ticket resolved on date
Answer: D
NEW QUESTION 28
Which of the following standard objects are supported by the Data Workbench? Note: There are 2 correct Answers to this question.
- A. Resource scheduler
- B. Warranty
- C. Account
- D. Contacts
Answer: C,D
NEW QUESTION 29
What is one consequence of scoping the installed base option?
- A. The Registered Product scoping option will be selected automatically.
- B. Warranty management is available in service tickets.
- C. The Measurements feature is activated.
- D. The number of available standard reports is reduced.
Answer: A
NEW QUESTION 30
Which options do you have to connect an existing ticket to another ticket? Note: There are 3 correct Answers to this question.
- A. Define a multi-step approval process.
- B. Select the relevant scoping item.
- C. Use the Subticket tab to add a ticket.
- D. Maintain the ticket hierarchy.
- E. Execute an action for grouping tickets.
Answer: C,D,E
NEW QUESTION 31
What are the advantages of using the mash-up approach when integrating an SAP BusinessObjects BI system? Note: There are 3 correct Answers to this question.
- A. No security issues with mashup outside of corporate network
- B. No additional authorization concept is required
- C. Offline access is available
- D. Real-time data access
- E. Existing reports can be reused
Answer: B,D,E
NEW QUESTION 32
What does the system automatically generate when you create a new employee in SAP Service Cloud?
- A. Business user
- B. Service agent
- C. Organizational unit
- D. Workflow rule
Answer: A
NEW QUESTION 33
Which of the following statements is correct in the context of scoping and fine-tuning? Note: There are 2 correct Answers to this question.
- A. Scoping is automatically generated by the system based on your fine-tuning decisions.
- B. The activity list is automatically generated by the system based on your scoping decisions.
- C. Scoping is the process of matching your individual business requirements to predefined solution capabilities.
- D. Fine-tuning is the process of generating the activity list by answering questions about which business processes will be implemented.
Answer: B,C
NEW QUESTION 34
Which of the following applies to time recording? Note: There are 3 correct Answers to this question.
- A. You can activate Microsoft Outlook integration for time recording.
- B. Time sheets can be submitted for approval.
- C. Time recording can be done online or in offline mode.
- D. Automatic time recording can be done by clicking "Start recording" and "Stop recording".
- E. Code list restrictions are not possible for the Time Type field.
Answer: B,C,D
NEW QUESTION 35
What are the essential configuration steps to automatically create a service ticket when an e-mail comes in? Note: There are 3 correct Answers to this question.
- A. Configure the e-mail address in the communication channel.
- B. Create an account with the e-mail address of the customer.
- C. Set up service categories and service catalogs.
- D. Create an e-mail template for responses.
- E. Set scoping questions and outgoing e-mail details in fine-tuning.
Answer: A,D,E
NEW QUESTION 36
What can you do with the add-in for Microsoft Outlook? Note: There are 2 correct Answers to this question.
- A. Add a reference to an account.
- B. Add an account team member.
- C. Use e-mail as a response to a ticket.
- D. Add a reference to a service contract.
Answer: A,C
NEW QUESTION 37
What objects can be used to define work distribution rules? Note: There are 2 correct Answers to this question.
- A. Employees
- B. Territories
- C. Service agents
- D. Incidents
Answer: A,B
NEW QUESTION 38
In the ticket, there is no warranty determined for the registered product. Which of the following reasons could be a cause?
- A. The registered product has no installed base assignment.
- B. The warranty is set to active.
- C. The warranty is expired.
- D. The ticket is escalated.
Answer: C
NEW QUESTION 39
What is required to set up the organizational structure correctly?
- A. The root node/uppermost node must be defined as a sales organization.
- B. The root node/uppermost node must be defined as a service organization.
- C. The root node/uppermost node must be defined as an enterprise.
- D. The root node/uppermost node must be defined as a company.
Answer: D
NEW QUESTION 40
Which option do you have to mark a field as mandatory?
- A. Use Key user tool adaptation
- B. Disable personalization settings
- C. Page layout configuration
- D. Maintenance of access restrictions in the business role
Answer: A
NEW QUESTION 41
Which of the following access restriction types are available in SAP Service Cloud? Note: There are 3 correct Answers to this question.
- A. Unrestricted
- B. Restricted
- C. Full Access
- D. No Access
- E. Define Specific Restriction
Answer: A,B,D
NEW QUESTION 42
Which feature in user interface maintenance can be used to control the values of custom fields?
- A. Code list restriction
- B. Personalization
- C. Usage of restriction rules
Answer: A
NEW QUESTION 43
Which item can be assigned to organizational structures, team assignments, and workflow rules?
- A. Business user
- B. Service agent
- C. Business role
- D. Employee
Answer: A
NEW QUESTION 44
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