Free Aug-2023 UPDATED ITIL ITIL-Foundation Certification Exam Dumps is Online
ITIL Exam 2023 ITIL-Foundation Dumps Updated Questions
Preparing for the ITIL Foundation Certification exam requires a good understanding of the ITIL framework and ITSM practices. Candidates can take advantage of online courses, study guides, and practice exams to help them prepare for the exam. It is also recommended to gain practical experience in ITSM processes, as this will help to reinforce the concepts covered in the exam.
NEW QUESTION # 117
What guidance does ITIL give on the frequency of production of service reporting?
- A. Service reporting intervals must be defined and agreed with the customers
- B. Reports should be produced weekly
- C. Reporting intervals should be set by the service provider
- D. Service reporting intervals must be the same for all services
Answer: A
NEW QUESTION # 118
Availability management is directly responsible for the availability of which of the following?
- A. IT services and business processes
- B. IT services, components and business processes
- C. Components and business processes
- D. IT services and components
Answer: D
NEW QUESTION # 119
Which areas are NOT measured by process KPIs?
1. Technology
2. Performance
3. Value
4. Compliance
- A. 1, 2 and 3 only
- B. 1, 3 and 4 only
- C. 2, 3 and 4 only
- D. 1, 2 and 4 only
Answer: C
NEW QUESTION # 120
Which of the following is NOT an objective of service transition?
- A. To ensure that a service can be managed, operated and supported
- B. To provide quality knowledge and information about services and service assets
- C. To provide training and certification in project management
- D. To plan and manage the capacity and resource requirements to manage a release
Answer: C
NEW QUESTION # 121
Why are public frameworks, such as ITIL, attractive when compared to proprietary knowledge?
- A. Public frameworks are prescriptive and tell you exactly what to do
- B. Public frameworks are always cheaper to adopt
- C. Proprietary knowledge has been tested in a wide range of environments
- D. Proprietary knowledge may be difficult to adopt, replicate or transfer since it is often undocumented
Answer: D
NEW QUESTION # 122
What BEST describes the value of service operation to the business?
- A. It ensures IT services are continuously aligned to business requirements
- B. It defines the control of service assets and configurations
- C. It supports the creation of a portfolio of quantified services
- D. It reduces the duration and frequency of service outages
Answer: D
NEW QUESTION # 123
ITSM concepts are often described in the context of only one of these type. Type I, type II and type III
- A. Service Providers
- B. Service Units
- C. Business Units
- D. Customers
Answer: A
NEW QUESTION # 124
Which one of the following do major incidents require?
- A. Less urgency
- B. Separate procedures
- C. Longer timescales
- D. Less documentation
Answer: B
NEW QUESTION # 125
Which is the CORRECT list for the three levels of a multi-level service level agreement (SLA.?
- A. Corporate, customer, technology
- B. Service, user, IT
- C. Corporate, customer, service
- D. Technology, customer, user
Answer: C
NEW QUESTION # 126
Which process is responsible for sourcing and delivering components of requested standard services?
- A. Service portfolio management
- B. IT finance
- C. Service desk
- D. Request fulfilment
Answer: D
NEW QUESTION # 127
What is the BEST description of a change proposal?
- A. An RFC that must be implemented as soon as possible
- B. Any request for change (RFC. submitted to change management
- C. A justification for a change with significant cost or risk
- D. An authorised change submitted to release and deployment
Answer: C
NEW QUESTION # 128
Which of the following would be used to communicate a high level description of a major change that involved significant cost and risk to the organization?
- A. Change proposal
- B. Risk register
- C. Change policy
- D. Service request
Answer: A
NEW QUESTION # 129
What type of record should you raise when a problem diagnosis is complete and a workaround is available?
- A. A change
- B. An incident
- C. A known error
- D. A service object
Answer: C
NEW QUESTION # 130
Which of the following would commonly be found in a contract underpinning an IT service?
1. Financial arrangements related to the contract
2. Description of the goods or service provided
3. Responsibilities and dependencies for both parties
- A. 1 and 2 only
- B. 2 and 3 only
- C. All of the above
- D. 1 and 3 only
Answer: C
NEW QUESTION # 131
Which process monitors and improves the performance of the service transition stage of the service lifecycle?
- A. Service transition management
- B. Change management
- C. Transition planning and support
- D. Design co-ordination
Answer: C
NEW QUESTION # 132
Which one of the following can help determine the level of impact of a problem?
- A. Standard operating procedures (SOP)
- B. Configuration management system (CMS)
- C. Definitive media library (DML)
- D. Statement of requirements (SOR)
Answer: B
NEW QUESTION # 133
What body exists to support the authorization of changes and to assist change management in the assessment and prioritization of changes?
- A. The change implementer
- B. The change advisory board
- C. The change manager
- D. The change authorization board
Answer: B
NEW QUESTION # 134
Which statement about stakeholders is
- A. Internal customers are always charged for the IT services they receive from the IT service provider organization
- B. Internal customers purchase services from third party suppliers by means of a legally binding contract or agreement
- C. External customers are those who work for the same organization as the IT service provider
- D. Customers, users and suppliers are examples of stakeholders who are can be external to the service provider organization
Answer: D
NEW QUESTION # 135
Which process is responsible for providing the rights to use an IT service?
- A. Incident management
- B. Change management
- C. Access management
- D. Request fulfillment
Answer: C
NEW QUESTION # 136
What should be documented as part of every process?
- A. The service owner, service level agreement and set of process procedures
- B. The service manager, service contract and set of work instructions
- C. The policy owner, operational level agreement and set of process steps
- D. The process owner, process policy and set of process activities
Answer: D
NEW QUESTION # 137
Which statement about services is CORRECT?
- A. External services are delivered to external customers
- B. Internal services are provided by suppliers to the internal IT department
- C. Internal services are delivered to external customers
- D. External services are provided to business units in the same organisation
Answer: B
NEW QUESTION # 138
Which role is accountable for the operational management of a process?
- A. Service manager
- B. Process manager
- C. Process practitioner
- D. Change manager
Answer: B
NEW QUESTION # 139
What BEST describes the value of service strategy to the business?
- A. It improves the control of service assets and configurations
- B. It reduces the effort spent on managing test and pilot environments
- C. It supports the creation of a portfolio of quantified services
- D. It provides quick and effective access to standard services
Answer: C
NEW QUESTION # 140
Which process has the purpose to ensure that, by managing the risks which could seriously affect IT services, the IT service provider can always provide minimum agreed business-related service levels?
- A. Service catalogue management
- B. Change management
- C. Financial management for IT services
- D. IT service continuity management
Answer: D
NEW QUESTION # 141
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