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NEW QUESTION 26
Universal Containers provides customer support for both new products and routine maintenance of existing products. The cases for both types have many stages and fields in common, however, the maintenance cases have additional stages and fields that need to be captured. Which two features should a Consultant recommend to accomplish this objective? Choose 2 Answers
- A. Support Types
- B. Support Processes
- C. Record Types
- D. Approval Processes
Answer: B,C
NEW QUESTION 27
The Cloud Kicks IT team wants to enable person Accounts in its Salesforce org.
Which three prerequisites must be met before the Consultant can enable person Accounts?
Choose 3 answers
- A. The Organization-wide Default for Contacts has been set to Controlled by Parent.
- B. User profiles with read access to Accounts also have read access to Contacts.
- C. At least one record type has been created for Accounts.
- D. The Cloud Kicks Salesforce Community has been disabled to allow person Account self-registration in the future.
- E. The Organization-wide Default for both Accounts and Contacts have been set to Public Read/Write.
Answer: A,B,C
NEW QUESTION 28
What is a summary report?
Answer:
Explanation:
Summary reports are similar to tabular reports, but also allow users to group rows of data, view subtotals, and create charts. They can be used as the source report for dashboard components. Use this type for a report to show subtotals based on the value of a particular field or when you want to create a hierarchical list, such as all opportunities for your team, subtotaled by Stage and Owner. Summary reports with no groupings show as tabular reports on the report r
NEW QUESTION 29
Data.com: The checkmark next to records in search results indicates the record is already in Salesforce.
- A. False
- B. True
Answer: A
NEW QUESTION 30
Most common integrations in a marketing organization take place when...
- A. Lead Generation
- B. Campaign Management
- C. Lead Qualification
- D. Revenue Management (forecasting)
Answer: A
NEW QUESTION 31
Standard fiscal years must start on January 1st.
- A. False
- B. True
Answer: A
NEW QUESTION 32
UC uses product in salesforce and has private security model. The product management Employee does not have access to the opportunity but would like to track the performance of a new product after it is launched. What would a consultant recommend to allow the product management employee to track the performance of the product?
- A. Create criteria based sharing rule to add the product management team to relevant opportunity.
- B. Create a new product and add it to the price book with the product manager as the owner
- C. Create a trigger to set the product manager as owner for opportunity on the new product.
- D. Create a trigger to add the product management team to the sales team of the relevant opportunity
Answer: A
NEW QUESTION 33
Which of the following is good ChatterEtiquette? (Select all that apply)
- A. Ask questions about bonus schedules
- B. Connect with co-workers by letting them know about your weekend
- C. Direct users to a subject matter experts
- D. Ask questions to gain vertical expertise
Answer: C,D
NEW QUESTION 34
Sales management at Northern Trail Outfitters (NTO) wants product managers to become more involved with sales deals that are being delayed in the negotiation stage of the sales process. Product managers need to understand the details of specific sales deals, and address product capability and roadmap questions with customers. What solution should a consultant recommend to help product managers engage in sales deals? Choose 2 answers
- A. Use an assignment rule to notify product managers when opportunities are updated
- B. @mention product managers in chatter posts on relevant sales deals
- C. Create a chatter group to share product information with sales team, product managers, and customers
- D. Add the opportunity team, product managers, and customers to libraries containing files relevant to sales deals
Answer: A,C
NEW QUESTION 35
Universal Containers is planning to hire more sales representatives in response........growth. To optimize their sales impact, the sales management team wants to........What data should the sales management team consider when developing the......Choose 2 answers
- A. Number of currencies needed to support each sales territory
- B. Average number of customers managed by a sales representative
- C. Attributes need to segment and categorize customers
- D. Distance between the customer headquarters and their sales representatives.....
Answer: A,C
NEW QUESTION 36
CORRECT TEXT
What are the key benefits of Territory Management?
Answer:
Explanation:
The
ability to use account criteria to expand a private sharing model Provide support for complex and frequently changed sales organization structures Provide support for transferring users between territories, with the option to retainopportunitiesEnablemultiple forecasts per user,based on territory membership Enable territory-based sales reports
NEW QUESTION 37
Cloud Kicks is undergoing a GDPR-focused implementation to ensure access to personal information data is limited to only users who need access to a company's account. Cloud Kicks has a private Account model.
How should the Consultant provide specific Account access to the Renewals and Sales Operation teams?
- A. Create a role-based sharing rule to share all Account with the Sales Operations and Renewals roles.
- B. Create Renewals and Sales Operation Account team member roles and have Sales allocate Account team members to the appropriate users.
- C. Create a criteria-based sharing rule to share Accounts with the Sales Operations and Renewals public groups.
- D. Add Renewals and Sales Operations team members to a sales user's default Opportunity team.
Answer: B
NEW QUESTION 38
Northern Trail Outfitters (NTO) has set the organization-wide default to public read-only for accounts, contacts, and opportunities. Activities are set to be controlled by the parent. The ABC corporation account is owned by a sales user whose profile grants to create, read, edit and delete access to accounts, contacts and opportunities. Based on this information, the owner of the ABC Corporation account record has the rights to take which actions? Choose 2 answers
- A. Share the account with other users through manual sharing and account teams
- B. View, edit, and delete activities owned by other users directly related to the account
- C. View, edit, and delete related contacts and opportunities owned by other users
- D. Transfer ownership of related contacts and opportunities owned by other users
Answer: A,B
NEW QUESTION 39
CORRECT TEXT
Why would you use a Funnel chart?
Answer:
Explanation:
To
show multiple groupings in an ordered set and to help identify bottlenecks.
NEW QUESTION 40
How does territory management differ to role hierarchies?
Answer:
Explanation:
Territories need to be enabled by Salesforce.com
Territories determine forecast and forecast roll ups
A user can only have one role but can belong to multiple territories
Belonging to a territory grants access regardless of ownership
NEW QUESTION 41
What are two considerations for enabling multiple currencies at Cloud Kicks? (Choose two.)
- A. After enablement, primary currency displays in the parenthesis and the secondary amount displays as usual.
- B. Once enabled, multiple currencies cannot be disabled.
- C. Changing the exchange rate automatically updates the converted amount on all records, except the closed Opportunities.
- D. Reports on these objects support multiple currencies: Accounts, Opportunities, Lead, Case, and Opportunity product schedules.
Answer: B,D
NEW QUESTION 42
Which best describes the Salesforce Automation feature "Sales Processes" ?
- A. Identifies key stakeholders from the buy side.
- B. Enforces the business process.
- C. Determines the sales stages of an organization.
- D. Ensures that we are tracking our progress towards the desired states.
- E. Allows to better automatic the sales methodology.
- F. Makes sure we recognize those involved in the sales process.
Answer: C
NEW QUESTION 43
Universal Containers representative wants to see forecast amount by all sales representatives and by multiple
product group. What would a consultant recommend to meet these requirement? Choose 2 answers
- A. Build a custom forecast report showing product groups
- B. Implement collaborative forecast with product family
- C. Implement collaborative forecast with quota attainment
- D. Build a forecast list view by product family groups
Answer: C
NEW QUESTION 44
The sales representatives at Universal Containers have been experiencing the following Challenges with sales data within their Salesforce application.
- It has been difficult to effectively reach contacts.
- There are many duplicate contacts.
- They are unable to segment account data.
What should a consultant recommend to remedy all of these challenges?
- A. Utilize data loader to export data and flag duplicate records.
- B. Export contacts and accounts from Data.com and upload using Excel Connector.
- C. Utilize Data.com to flag duplicates and update existing data.
- D. Export contacts and accounts from Data.com and upload using data loader.
Answer: C
NEW QUESTION 45
The members of an opportunity team at Northern Trail Outfitters (NTO) are working together to close an opportunity. The sales engineer on the team is having trouble keeping up with most current quote. How can the sales engineer identify the opportunities latest quote?
- A. Follow the opportunity's quotes in chatter.
- B. Reference the synced quote history on the opportunity
- C. Reference the synced quote field on the opportunity record
- D. Reference the last modified date on the quotes
Answer: C
NEW QUESTION 46
Sales Management at Cloud Kicks has noticied that the Quote amount on Opportunities does not match the Opportunity amount. Which two actions should the Consultant recommend to resolve this issue? Choose 2 answers
- A. Add a Sync button to the Page Layout.
- B. Add the Syncing checkbox to the Quotes related list.
- C. Build a Workflow rule to update the Opportunity Amount with a Grand Total Value on the Quote Record.
- D. Build a formula field on Opportunity to roll up Total Value from the Quote Record.
- E. Add a global action to sync the Quote with the Opportunity.
Answer: A,B
NEW QUESTION 47
Universal Containers has an extensive distributor and reseller community. To help manage this partner network, the company is implementing a partner portal. What must be considered when setting up partner users? Choose 2.
- A. Partners can own Account and Opportunities
- B. Partners can't receive workflow emails
- C. The sharing model should be re-evaluated when the partner portal is enabled
- D. Partner users are associated with the same set of profiles as internal users
Answer: A,C
NEW QUESTION 48
Put the following steps in order to set up Google Ad Words to work seamlessly with Salesforce.
- A. Convert leads into new customers
- B. Advertise your business on Google
- C. Capture leads on your website
Answer: A,B,C
NEW QUESTION 49
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